Regional Services Director

Add expected salary to your profile for insights

AtObjective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.

Our role :

The Regional Services Director (RSD) provides overall leadership for Consulting Services across all Objective products in a designated region. The RSD drives regional business operations through ownership of resource and team management, revenue forecasting, regional budgets, profit and loss (P&L), and local ownership of relevant innovation programs. They have ultimate commercial and delivery responsibility for all projects within the region. The RSD role is part of the Global Customer Services leadership team.

The role reports to a Head of Delivery and has people management responsibilities.

A day in your role :

People Leadership - Provide employee-focused leadership to drive strong engagement and a high-performance culture. Build, motivate, and develop a diverse team to deliver results.

Resource Management - Build and manage a consulting team aligned to market needs and business strategy. Oversee assignments, performance, and utilisation, taking proactive action to meet targets.

Project Delivery & Outcomes - Ensure successful engagement delivery using project management best practices. Implement strong governance to minimise risk and maximise project outcomes and profitability.

Governance & Escalation - Act as Objective Project Sponsor at governance forums. Serve as the escalation point for customer issues and ensure internal governance processes are followed and approvals obtained.

Customer Success - Drive long-term customer success and referenceability. Collaborate with Sales and Customer Success teams to deliver value, enhance engagement, and promote advocacy.

Strategic Leadership - Own the Regional Services strategy. Guides bids, projects, and customer initiatives to retain and grow value, aligning with broader organisational goals.

Stakeholder Engagement - Develop trusted relationships with project sponsors and key stakeholders. Maintain alignment on project objectives, manage escalations, and ensure clear visibility into risks and outcomes.

Revenue Growth - Lead the growth of Consulting Services to meet revenue targets. Partner with Sales to position services in the sales cycle and support opportunity success.

Financial Management - Deliver profitable growth with high customer and employee satisfaction. Ensure accurate forecasting, billing, and recovery actions as needed to meet financial goals.

Sales & Bid Support - Support Sales through compelling proposals and presentations. Own Consulting Services content in bids and ensures compliance with internal processes.

Best Practice & Improvement - Drive continuous improvement by implementing global best practices, capturing project learnings, and contributing to shared knowledge and capability uplift.

Risk Management - Own the risk oversight for the regional portfolio. Monitor performance, escalate early, and lead mitigation strategies to safeguard outcomes and relationships.

Your skills, experience and beyond :

Demonstrated ability to effectively lead consulting professionals in the software industry.

Strong understanding of the software sales process.

Proven experience in formal Project Management and Implementation Methodologies and processes.

Solid knowledge of information governance and process compliance.

Strong commercial acumen with the ability to engage at senior management levels and support sales initiatives.

University degree in Business, Technology, or equivalent professional experience.

Hybrid work arrangements to support work-life balance.

Access to EAP for confidential counselling.

Extensive learning resources to develop your skills.

Regular social events promote team bonding.

We are recognised as an endorsed employer for women. Learn more about our benefits on WORK180.

At Objective, we recognise and celebrate our diverse team as pivotal to our strong employee engagement and our high-performing culture, underpinned by Our Values.

We are an equal opportunity employer. We do not discriminate based on any protected characteristics or on any other basis prohibited by the applicable laws in the regions we operate in.

To provide a positive experience, please advise our Talent Team of any adjustments or accommodations required during the recruitment process so we can support you.

How do your skills match this job?

How do your skills match this job?

Sign in and update your profile to get insights.

Your application will include the following questions : Which of the following statements best describes your right to work in Australia? What's your expected annual base salary? How much notice are you required to give your current employer?

At the core of everything we do are our guiding values.

Integrity :

We respect each other. We do as we say. We do the right thing.

Expertise :

We are experts, thoughts leaders and trusted advisors. We leverage our experience and expertise. We openly share our knowledge.

Great people. Great teams :

We are passionate about working with great people. We empower our people to make a difference. We believe that individuals can be brilliant, but it’s teamwork that delivers amazing results.

We believe there is always a solution. We relentlessly strive for outcomes.

We aren’t afraid to challenge the status quo. We take informed risks. We don’t let structure or process get in the way.

Results Matter :

We’re passionate about our customers’ success. We do what it takes to deliver the outcomes. We measure results and celebrate success.

Source : this is an extract from the company’s own website.

At the core of everything we do are our guiding values.

Integrity :

We respect each other. We do as we say. We do the right thing.

Expertise :

We are experts, thoughts leaders and trusted advisors. We leverage our experience and expertise. We openly share our knowledge.

Great people. Great teams :

We are passionate about working with great people. We empower our people to make a difference. We believe that individuals can be brilliant, but it’s teamwork that delivers amazing results.

We believe there is always a solution. We relentlessly strive for outcomes.

We aren’t afraid to challenge the status quo. We take informed risks. We don’t let structure or process get in the way.

Results Matter :

We’re passionate about our customers’ success. We do what it takes to deliver the outcomes. We measure results and celebrate success.

Source : this is an extract from the company’s own website.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

J-18808-Ljbffr