Reception Volunteer

Ensuring a smooth flow of front-of-house, managing the front desk, assisting clients and staff with administrative tasks

19th June, 2025 Purpose / Objective

Reception Volunteers work as part of a team as the first contact for clients, supporters and members of the community. The role involves ensuring a smooth flow of front-of-house, managing the front desk, assisting clients and staff with administrative tasks and responding to a range of enquiries and referrals.

Commitment Period : Minimum 6 months - but the position is ongoing

Days and hours required per week : Mondays, Tuesdays or Fridays 5 hours between 9 : 30 AM-4 PM including 30 minutes lunch break.

Duties & Responsibilities Warmly welcome all individuals to the Centre as the first point of contact and direct to appropriate person / program area Respond, navigate and direct enquiries received via telephone or in-person at the front desk to the right person / program area Ensure safety practices are followed at the reception; signing in / out, log book etc Effectively communicate with clients from a range of backgrounds and English-speaking levels, and address their enquiries Obtain basic details, information and documentation from clients to process a clear referral for services General office maintenance and coordination, e.g. ensuring reception and front-of-house are tidy, restock stationery, replenish printing paper etc General administration tasks to support clients and workers; printing, scanning, mail distribution, Basic housekeeping when required 19th June, 2025 Purpose / Objective

Reception Volunteers work as part of a team as the first contact for clients, supporters and members of the community. The role involves ensuring a smooth flow of front-of-house, managing the front desk, assisting clients and staff with administrative tasks and responding to a range of enquiries and referrals.

Commitment Period : Minimum 6 months - but the position is ongoing

Days and hours required per week : Mondays, Tuesdays or Fridays 5 hours between 9 : 30 AM-4 PM including 30 minutes lunch break.

Duties & Responsibilities Warmly welcome all individuals to the Centre as the first point of contact and direct to appropriate person / program area Respond, navigate and direct enquiries received via telephone or in-person at the front desk to the right person / program area Ensure safety practices are followed at the reception; signing in / out, log book etc Effectively communicate with clients from a range of backgrounds and English-speaking levels, and address their enquiries Obtain basic details, information and documentation from clients to process a clear referral for services General office maintenance and coordination, e.g. ensuring reception and front-of-house are tidy, restock stationery, replenish printing paper etc General administration tasks to support clients and workers; printing, scanning, mail distribution, Basic housekeeping when required Selection Criteria Experience in working with people from various backgrounds and / or cultures Experience in administration, reception or customer service Intermediate computer skills (ability to use Gmail, Google Docs etc an advantage) Ability to work collaboratively with other staff and volunteers Flexibility and willingness to take on extra tasks as appropriate Ability to adhere to policies in relation to code of conduct, boundaries and confidentiality General Conditions

All ASC staff and volunteers are required to :

Adhere to ASC's vision, purpose and values Act at all times in accordance with ASC's Code of Conduct and Child Protection Policies Undertake a NSW Working with Children Check prior to commencement and ensure it is up-to-date Comply with Work, Health and Safety systems Comply with Incident Management Procedures and emergency protocols Demonstrate a respectful and welcoming behaviour with all people at ASC in culturally appropriate ways Support a child-safe organisation by undertaking screening for suitability to work with children and vulnerable people and to comply with relevant state / territory legislative requirements Apply For Job #J-18808-Ljbffr