Advisor, Communications And Engagement

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

The Long Service Corporation manages portable long service schemes for the building and construction industry and contract cleaning industry. This role will join our project team, focussing on delivering a new scheme for the Community Services industry.

• Your responsibilities will include
• Research, write, and produce high-quality text and visual content for digital channels.
• Collaborate with key customers, stakeholders, and the communications team to ensure content aligns with the organisational engagement strategy.
• Contribute to the development and evaluation of integrated communication strategies to support key initiatives.
• Identify and analyse emerging trends to prioritise development program activities.
• Develop and maintain strong relationships with stakeholders to enhance content understanding and engagement.
• Monitor, evaluate, and report on the outcomes of communication plans and projects, providing recommendations for continuous improvement.
• About you
• Demonstrated experience in preparing, editing and producing content across multiple platforms and channels.
• Sound knowledge and understanding of contemporary communication policies and practices
• Ability to collaborate effectively with a variety of stakeholders.
• Experience in developing and implementing strategic communication plans.
• Analytical skills to identify trends and prioritise activities.
• Strong project management skills, ensuring tasks are completed on time and within scope.
• Adaptability to keep up with emerging communication trends and technologies
• What we need from you

Salary Grade 7 / 8, with the base salary for this role starting at $110266 base plus superannuation

• Closing Date
• Monday 24th March 2025 [9.59am]
• Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

• Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

• For more information, please visit

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Information on adjustments available for the recruitment process