Guest Support Manager | The Star Brisbane in Brisbane

The Star Brisbane is looking for Guest Support Managers to join the Safer Gambling Team.

This is a 6-month secondment role to support our team with opportunity to extend. It’s a great opportunity to step into a dynamic and supportive environment.

The Star Brisbane is Australia’s newest entertainment hub at the heart of the new Queen’s Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique entertainment options. It also includes a five-star luxury hotel, The Star Grand, and a state-of-the-art Event Centre.

The Guest Support Manager reports directly to the Safer Gambling Duty Manager, and is responsible for monitoring for signs of gambling problems among guests and to respond appropriately to any guest who may need support in line with The Star’s Safer Gambling policies and procedures.

A few of your responsibilities :

• Manage customer relationships to resolve queries and concerns with diplomacy and tact.
• Identify signs of gambling problems and support guests to make adequate decisions about their ongoing gambling activity
• Assist supervisors and managers when employees express concerns in respect of their own gambling activity
• Implement Safer Gambling programmes in accord with the department’s strategy and monitor the quality and effectiveness of programmes to ensure compliance with corporate standards and applicable laws, codes and regulations
• Communicate and implement policies and procedures to all employees ensuring Safer gambling standards are maintained
• Availability to work across all shifts (morning, day and night).

What we are looking for :

What can we offer you :

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2025 PLATINUM Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.