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Community Safety Support Officer

Nillumbik Shire CouncilMelbourne, VIC, Australia

5 days ago

Job description

Below is a brief description of this vacancy

This page outlines the vacancy and the key skills and responsibilities for the role.

Community Safety Support Officer

Greensborough, Australia

Reference : 6775832

Temporary Full Time (Parental Leave cover)
Competitive base salary of $73,954.64 per annum plus 12% super and annual leave loading.
Access to monthly RDOs
Flexible working arrangements available - balance life and work
Access to health and wellbeing initiatives and learning and development opportunities
Generous personal and carers leave
Customer First Focus - our community is central to all that we do

Join our dynamic, customer-focused team and help deliver positive community outcomes! In this 8-month parental leave cover position as Community Safety Support Officer, you will play a key role in supporting the team through exceptional customer service and administrative support across areas including animal registration, local laws licensing and permits, the school crossing program, and graffiti management. If you're organised, proactive, and passionate about making a difference in your community—we want to hear from you!

What a typical day will look like;

Collaborating within a supportive team environment while assisting staff across the organisation, community groups, and members of the public.

Providing support, including excellent customer experience and administration to the Community Safety team

Assist with the management of the School Crossing Supervisor program, including phone calls, diary entries, and service requests.

Support Council's Animal Registrations and management services

Managing data and processing applications for local laws licensing, permits, and other regulatory functions.

Attend to Community Safety Support telephone and counter enquiries in accordance with Council's Customer First Commitments.

What you will bring to the role;

Well-developed written and verbal communication skills

Demonstrated ability to work under pressure and implement effective time management processes

Ability to work independently with initiative and effectively as part of a team

Experience in customer-focused service delivery, problem solving, and implementing solutions

Highly developed computer skills, including proficiency in Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook.

Why should you join us? Because we're at the top of our game!

We secured sixth place in the 2023 AFR BOSS Best Places to Work List in the Government, Education and Not-for-Profit category. We are the ONLY local government organisation to receive this recognition among 700 others across Australia and New Zealand.

Our commitment to staff health and wellbeing includes :

Stronger Together. Ongoing professional development support

Health and Wellbeing. Supportive work principles

Mental Health First Aider Workforce. Expanding mental health and wellbeing offerings

Be part of a passionate, collaborative team making positive impacts in the community. We support health, work-life balance, and professional growth initiatives.

Want to know more?

Download the Position Description and contact Michael van Oosterwijck, Coordinator Community Safety at . Use the STAR method (Situation, Task, Action, Result) for your Key Selection Criteria responses.

Applications close 10pm (AEDT), Thursday 10 July 2025

We achieve extraordinary outcomes for our community - Find out more here!

Learn what makes working at Nillumbik Shire Council great.

Contact Us

For inquiries or issues, contact us. We hire talented individuals to support the community, councillors, volunteers, and each other.

Nillumbik Shire Council was awarded sixth place in the 2023 Australian Financial Review / BOSS Magazine Best Places to Work Awards in the Government, Education and Not-for-Profit category. We value child safety, diversity, and inclusion.

Further information about pay rates is outlined in our Enterprise Agreement. For casual employment opportunities or more about our services, visit our website.

Please note :

Vacancies marked 'Internal applicants only' are open to current employees. Interviews may be via video conference.

We support applicants requiring adjustments. Contact HR for support or alternative formats.

We promote equal employment opportunities and encourage applications from diverse backgrounds.

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Community Safety Support Officer • Melbourne, VIC, Australia