Systems Support

Systems Support

• Be part of a team where everyone belongs, and individuality is celebrated.
• Contribute to the financial wellbeing of our 2 million+ clients across Australia.
• We support flexibility and hybrid working.
• The Opportunity

Reporting to the Systems Support Team Leader, this role sits within a close-knot team who are passionate and focussed on delivering technical capabilities to our people and clients.

This role will see you assisting internal clients with first and second-level desktop issues, handle support calls, and manage tickets for positive outcomes. Additionally, you will ensure customer satisfaction by overseeing the ServiceNow queue, addressing issues directly or coordinating assistance internally. up with internal infrastructure staff and report back. Exciting opportunity to contribute to technical excellence!

First and foremost, you will Tertiary qualifications in Computer Science, Information Technology, or equivalent industry experience. You should demonstrate a broad understanding of desktop and system issues, along with ServiceNow skills.

Last but not least We value experience in supporting remote sites, strong customer service, initiative, motivation, analytical and problem-solving skills, and the ability to work independently and under pressure, including outside regular working hours to meet critical deadlines.

We're one of Australia's leading financial wellbeing organisations and we're transforming the way every day Australians interact with financial advice and their super. We're available to all and we look after every client like they're our only client. This is clearly reflected in our Purpose : Understand me. Look after me. Secure my future.

We know that people who get financial help live better lives, our ambition is to create financial wellbeing for every Australian. We've been helping Australian's since 1846 and we're currently contributing to the financial wellbeing of over 2 million+ clients.

At Insignia Financial, it's important to us that our people feel secure about their own money. We have an extensive financial wellbeing offering available to our people, including access to financial advice, mortgage, and insurance brokers, Will and estate planning services and more.

Join us and contribute to achieving our ambition of creating financial wellbeing for all Australians through living our Principles

Please submit your resume / CV by clicking the "" button.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Job ID 6847