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Reservations Manager - Fixed Term 12 Months

Reservations Manager - Fixed Term 12 Months

AccorHotelPyrmont, Australia
3 days ago
Job description

We are seeking a highly motivated and detail-oriented 12-month Fixed-term Reservations Manager to join our dynamic team at Novotel& Ibis Sydney on Darling Harbour. As a Reservations Manager you will lead the Reservations team and play a critical role in creating the perfect stay for each and every one of our guests. You are a natural leader who thrives in a team environment and possess strong organisational and time management skills with an impeccable eye for detail.

Your key duties include :

  • Supervision support and training of Reservations Team Members to ensure standards and procedures are observed to provide a consistent high level of service for all guest contact
  • Ensure familiarity with the reservations system all tiers of the rate structure occupancy and Property features to maximise occupancy at every opportunity
  • Work closely with Director of Revenue and Operational teams on all aspects of revenue maximisation across all distribution channels
  • Prepare yearly forecasts of occupancy and revenue in conjunction with Management
  • Ensure open communication is provided to Reservations Team of any days where bookings may be a concern
  • Open and close room types rates and allotments in order to maximise revenue and occupancy
  • Assist rate strategy development and implementation to achieve property and Company goals.
  • Prepare and follow monthly objectives to increase occupancy and revenue
  • Working alongside Sales team and ensure clear communication between teams
  • Providing additional support and ad hoc basis to our sister properties when needed

Qualifications :

  • Previous Reservations leadership experience in the hotel industry is highly desirable
  • Ability to work with multiple stakeholders and fast paced environment
  • Strong computer and systems skills preferably in Opera Cloud
  • An uncompromising commitment to providing an exceptional experience for our guests
  • Positive energy eye for attention to detail and strong drive for results
  • Confident and articulate communication negotiation problem solving and networking skills
  • Natural leadership skills with demonstrated results in developing and motivating teams

    • Additional Information :

  • An opportunity to be mentored by the Senior Leadership Team
  • Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
  • Incredible Accor Heartist Benefits - including discounted Food & Beverage Accommodation Worldwide
  • Access to our Employee Assistance Program

    • Accor  is an equal opportunity employer. We endeavour to select place train and promote the best qualified individuals based upon job-related factors such as ability work quality suitability experience and potential.

    Remote Work : Employment Type :

    Full-time

    Key Skills

    Active Directory Administration,English Language,Access Control,Jpa,Legal Support,Airlines

    Experience : years

    Vacancy : 1

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    12 Month Fixed Term • Pyrmont, Australia