Team Leader Customer Experience

Applications closing on 30 October 2024, 09 : 00 AM

Reference Number

31 / 24

Job Type

Full Time

Position Description

• Team-Leader-Customer-Experience-Oct-2024The City of Burnside is one of Adelaide's most attractive and historic residential areas. It is well known for its tree-lined streets, period architecture, plentiful reserves and gardens within a 30 km² area. Located in the South-Eastern corner of Adelaide and just 10 minutes from the Central Business District, the City of Burnside covers 28 suburbs and has a residential population of over 45,000. We are focused on making a real difference in our community and achieving our vision to deliver services valued by our community.

We are looking for an experienced and motivated Team Leader Customer Experience to bring service excellence to everyone who interacts with Council.

The Team Leader Customer Experience is responsible for the strategic direction, continuous improvement and delivery of customer experience across the City. The position will lead the customer experience team to proactively oversee the team's handling of customer enquiries, providing guidance on complex issues and resolving escalations effectively. Collaboration across other departments will be key to develop, implement and champion the service needs of the community and act as a change agent to create a community focussed culture.

This position is offered as a permanent position on a full-time basis, classified at Level 6 under the City of Burnside Administration Employees Enterprise Agreement 2023.

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