Customer Service Representative

Fashion Biz

Altona North, Melbourne VIC

Customer Service - Call Centre (Call Centre & Customer Service)

Full time

• The opportunity
• Customer Service Responsibilities list

Manage large amounts of incoming calls

Build sustainable relationships and trust with customer accounts through open and interactive communication

Meet personal / Customer Service Team targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Follow communication procedures, guidelines, and policies

Raise Return Authorities

Organise Order discrepancies

Navigate Freight delays

Take the extra mile to engage with our Customers

• Requirements

Proven Customer support experience or experience as a Client Service Representative

Reliable

Excellent written and verbal communication skills

Excellent organisational and time management skills

Exceptional customer service skills

Ability to multi-task, manage competing priorities and meet agreed timeframes

Ability to work both collaboratively as part of a team and independently

A flexible and self-motivated attitude

Attention to detail

Flexible to work a rotating shift : Monday to Friday

We are looking for a vibrant, enthusiastic individual to join our team, you will be responsible for providing support to our vast Customer base and our Sales Team.

Pay : From $45,000.00 per year

Schedule :

• 8 hour shift

Work Location : One location