Contact Centre Agent

I-MED Radiology is Australia's largest medical imaging network with more than 240 clinics located throughout Australia and with just over 4500 employees. We provide imaging services such as x-rays and MRIs to people across Australia. We are currently hiring for Contact Centre Consultants North of the River location.

As a Contact Centre Consultant, you will be providing an essential service to people across Australia to assist them when booking for their image / scan as part of their medical journey.

• Key details (Full Time)
• 38 hours per week
• Rotational shifts Monday-Friday between 9am to 5 : 15pm
• To be successful in this role, you will need to
• Have excellent customer service skills to deliver amazing experiences
• Demonstrate patience and empathy towards people in difficult situations
• Adhere to comprehensive compliance and privacy standards
• Explain general medical procedure preparation and billing information when booking a patient's appointment
• Competently use technology and multi-task between different systems while actively listening to the patient
• High attention to detail
• Proficient verbal and written communication skills
• Experience adhering to KPIs
• Work collaboratively with others in a team environment
• Be open to feedback and coaching
• What's in it for you
• Comprehensive paid induction training compromised of class-room training and a supported on floor environment up to 6 weeks onsite
• Ongoing coaching and development
• Clear pathways for career progression and secondment opportunities
• An employee benefit scheme offering salary packaging options, discounted health insurance and gym memberships, banking and travel benefits
• Paid Parental Leave
• A Contact Centre Reward and Recognition Program that celebrates great performance.
• Opportunity for flexible work from home hybrid arrangement based on performance after 6 months.