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Service Delivery Manager

Suncorp GroupCity of Brisbane, Queensland, Australia

4 days ago

Job description

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Lead a small, capable team with strong mentorship and support
Hybrid Working Environment + Bonus + Flexi Days (up to 5 days extra leave)
Brisbane location with great WFH flexibility
Lead a small, capable team with strong mentorship and support
Hybrid Working Environment + Bonus + Flexi Days (up to 5 days extra leave)
Brisbane location with great WFH flexibility

Ready to take the next step in your IT career?

We’re looking for a motivated Service Delivery professional who’s eager to grow into a leadership role. As the Service Delivery Manager – Digital Correspondence, you’ll guide a supportive team delivering digital correspondence services across the Insurance business. You'll work alongside experienced leaders and platform owners while building your skills in service management, stakeholder engagement, and strategic delivery.

What You'll Do

Manage relationships with service partners / operations team for service delivery

Ensure operational needs are understood and prioritised

Work with the SIAM team to ensure adoption and adherence to SIAM processes

Monitor all SIAM processes and provide feedback on areas of improvement

Approving, preparing, planning, and managing of new or changed services

Participation in service and service provider reviews and negotiation of SLA and contracts

What You'll Bring

Around 3+ years’ experience in IT service delivery, operations or support roles

Exposure to Agile environments and digital platforms

An interest in stepping into people or service delivery leadership

Understanding of ITIL or SIAM (certifications a plus but not essential)

Experience with incident response and decision making associated with crisis management

Previous exposure to Partner and Service Level Management lifecycle

What We Can Offer You

Variety of flexible work arrangements and leave options

Industry leading 20 weeks paid parental leave and 4 weeks secondary carers leave

Generous discounts on insurance products

Exclusive offers on more than 400 of retailers including Myer, David Jones, Coles and Woolworths

Invest in your brighter future with ongoing study support and career development programs

About Suncorp Group

We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.

At Suncorp we believe we are our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact phillip.jarratt@suncorp.com.au for a confidential conversation.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Project Management and Information Technology

Industries

Financial Services and Insurance

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Service Delivery Manager • City of Brisbane, Queensland, Australia