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General Manager Operations

General Manager Operations

ClearCompanyNew South Wales, Australia
20 days ago
Job description

About Silk Hospitality

Join the team at Silk Hospitality – where excellence meets opportunity.

At Silk Hospitality, we redefine what it means to deliver exceptional service. As a market leader in outsourced housekeeping, we partner with prestigious hotels nationwide, providing flawless guest experiences.

Our name reflects our commitment to seamless, smooth, and sophisticated service — like silk. Behind our reputation is a passionate team of professionals who set the standard in hospitality support.

With a long-standing national presence and a growing client base, Silk Hospitality is built on trust, performance, and progression. We invest in our people and processes, ensuring our team members have the tools, support, and opportunities to grow and thrive.

Working at Silk means stepping into a career where excellence is recognized, hard work is rewarded, and leadership is nurtured from within. Whether starting out or advancing, you’ll be part of a supportive team transforming the industry.

Your New Role

As General Manager Operations – East, you will lead a team of Operations Managers and oversee daily operations across multiple properties along the East Coast. Your responsibilities include driving quality scores, achieving profitability, managing productivity, and developing strategic plans for each site. A key focus is supporting your team to become effective leaders while maintaining strong relationships with clients, including managing key properties.

Key Responsibilities

  • Oversee all operations and business activities across your portfolio to ensure desired results aligned with company strategy.
  • Lead, inspire, and mentor the operations team, fostering development, engagement, and succession planning.
  • Perform daily quality controls and monitor KPIs.
  • Manage financial aspects, including budgeting, cost control, and reporting to meet KPIs.
  • Build and maintain relationships with key partners and stakeholders, including regular client meetings and interstate travel.
  • Stay informed on market trends and industry developments to refine operations and maintain competitiveness.

Key Experience & Attributes :

  • Minimum 5 years of operations leadership experience in the hotel industry or similar client-focused environment.
  • Dependable, trustworthy, with strong professional integrity and accountability.
  • Proven ability to lead multi-site teams and deliver results in a fast-paced environment.
  • Exceptional verbal and written communication skills.
  • Strong commercial acumen and a process-driven approach to analyze KPIs and make decisions that ensure service excellence.
  • Hands-on, proactive leader committed to continuous improvement and flexible work hours.
  • Inquisitive, challenges norms, and eager to learn and grow with the business.

    • What Sets Us Apart

  • National Presence, Local Spirit : Serving hotels across Australia with a personal, local touch.
  • Investing in You : Offering flexibility, advanced technology, and career development opportunities.
  • Flexibility : Support remote work across your portfolio as needed.
  • Rewards : Tailored incentives that appeal to you.
  • Culture of Excellence : Supportive leadership committed to integrity, quality, and success. We celebrate achievements and are passionate about our work.

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    General Manager • New South Wales, Australia