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Stakeholder Engagement And Communications Workstream Lead, Scams

Australian Financial Complaints AuthorityMelbourne, Australia

9 days ago

Job description

Stakeholder Engagement and Communications Workstream Lead, ScamsStakeholder Engagement and Communications Workstream Lead, Scams2 weeks ago Be among the first 25 applicants

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we're championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Company Description

Fairness feels good

The Australian Government is implementing a Scams Prevention Framework (SPF) and intends for AFCA to be the External Dispute Resolution scheme operator for scam complaints under the framework. AFCA has established a program to expand and operationalise this new jurisdiction related to banks, telecommunication service providers and digital platform providers.

Job Description

Are you a strategic and delivery focused Communications & Stakeholder Engagement professional ready for the opportunity to support the Scams Prevention Framework? This is a crucial leadership role in ensuring the successful delivery of the Communications and Stakeholder Engagement Workstream for the scams project team. You will be responsible for managing both internal and external stakeholder engagement and communication, brand development and all media activities for the scams program within AFCA.

Reporting into the Project Director, this is a delivery-focused leadership role with a strong emphasis on planning, relationship management and cross-functional collaboration. You'll coordinate deliverables, track progress, manage risks, and ensure strong alignment between program goals and communications execution. This is initially a 12-month secondment opportunity.

Key Responsibilities Include

Leadership : Lead the Communications and Stakeholder workstream, ensuring timely and on-budget delivery.Trusted Advisor : Manage senior and executive stakeholders across AFCA and external partnersProject Management : Develop and implement detailed workstream plans, including timelines, resource allocation, and risk mitigationWork prioritisation and management : Coordinate with project managers and other workstream leads to ensure cohesive program executionReporting : Monitor progress and performance, reporting regularly to the Steering Committee and other stakeholdersRisk Management : Identify and mitigate risks, implementing corrective actions where neededCommunications : Ensure quality assurance of all communications materials and outputsCross- functional Collaboration : Facilitate collaboration across internal teams and external stakeholdersContinuous Improvement : Support continuous improvement initiatives within the workstream and broader programPerform other duties as reasonably required

Qualifications

To be successful in this role, you will need :

Experienced leader : Proven experience in leading and managing project workstreams within complex programsProject management : Strong project management skills, including planning, resource management, and risk mitigationRelationship manager : Demonstrated ability to build trusted relationships with executives, senior leaders, and business units, skilled in navigating complex organizational dynamics and aligning multiple stakeholder needs.Master Communicator : Excellent communication and interpersonal skills, with the ability to engage and influence stakeholdersCollaborator : Experience coordinating cross-functional teams and facilitating collaborationTime management : Ability to manage multiple priorities and deliver high-quality outcomes under tight deadlinesEducational background : Tertiary qualifications in Communications, Public Relations, or a related field, or equivalent professional experience

Additional Information

BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards.Employer of Choice Public Sector and NFP – Australian HR Awards 2023Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion.Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women's health leave, and paid time off over Christmas.Financial benefits – Not-for-profit salary packaging to boost take-home pay.Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices.

Life at AFCA

Our people are at the centre of everything we do. We live and breathe our cultural qualities, which shape how we behave and how we engage with our customers. At AFCA, you will truly feel the difference of working at an organisation which supports people of all backgrounds, experiences, and identities to thrive. Our consistently high employee engagement results reflect that AFCA is a truly great place to work and a place where people can contribute, belong and flourish!

To apply

If you are passionate about how we drive fairness in the financial sector and are looking for an organisation that values the human in all of us, we encourage you to apply – even if you don't meet every single criterion.

We encourage applications from people of all ages, cultures, abilities, sexual orientation and gender identities. We strive to provide a recruitment experience that's fair, inclusive and accessible. If you have any specific accessibility requirements, please reach out to the recruiter who is managing this process or email us at

We also offer flexible working at AFCA and as such even if a role is advertised as full-time, we invite conversations around other working arrangements and would still encourage you to apply.

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant

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