Customer Service Manager

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We are currently seeking an experienced Customer Service Manager to join our HR Products division at Canning Vale WA on a full-time basis.

Who are we?

At Valmont, we create vital infrastructure that helps keep our roadways safer, connects communities, and enables a more resilient and reliable power grid. Our work in renewable energy helps generate cleaner, more sustainable power. We also increase agricultural productivity by helping growers produce more with less. In short, our work makes life better.

HR Products , a Valmont Company, has grown into one of Australia’s largest wholesale irrigation distributors with an extensive dealer network across the country. We manufacture, import, and distribute quality automatic irrigation equipment for agricultural, golf course, sports turf, landscape, and home watering systems throughout Australia.

How you will contribute

We are seeking an experienced Customer Service Manager to join our HR Products division in Canning Vale. Reporting to the State Manager, you will lead our WA-based customer service operations. Your responsibilities include driving service excellence, strengthening customer relationships, and contributing to regional business success.

• Lead the WA customer service team to manage inquiries, orders, and issue resolution from RFQ to order release.
• Build strong relationships with key customers and stakeholders to ensure satisfaction and repeat business.
• Collaborate with sales, manufacturing, logistics, and finance to ensure smooth order processing and timely delivery.
• Utilize CRM systems (Phocas, QAD) to maintain accurate customer data and support service strategies.
• Resolve complex customer complaints promptly, escalating when needed to maintain trust.
• Drive continuous improvements to enhance customer experience, team performance, and operational efficiency.

About you

Rewards & Benefits – Valmont Australia employees enjoy access to exclusive company benefits, including Discounted Private Health Insurance and staff discounts on a range of retail products.

Global Opportunity – We have 87 facilities and operate in over 100 countries, offering vast opportunities worldwide.

Culture – Valmont employees benefit from our commitment to work / life balance and a family-first philosophy.

To apply, please include your resume and cover letter.

Join our passionate team dedicated to changing lives and conserving resources globally. Our products and services make a difference. BUILD YOUR WORLD .

All successful applicants will undergo pre-employment checks, including a medical.

Valmont is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

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