Practice Manager

About the role

Temporary full time opportunity to provide leadership, support and direction of a high-quality administrative service to support the Children's Specialist Oral Health Services (COHS), ensuring that the service improves and maintains an excellent quality of customer service and delivers a positive patient experience.

About you

• Oversee all administrative functions relating to COHS to support delivery of safe patient care, including supervision and management of administrative support staff responsible to this position, and preparation of rosters, management of workloads, organisation of relief where appropriate, performance planning and review and ensuring duties are completed efficiently and within timeframes.
• Exercise judgement and initiative to resolve day-to-day operational issues as well as immediate problems in situations where precedents have not been set.
• Foster effective working relationships with line managers and senior clinical staff to manage clinic scheduling and resourcing and promote service quality, responsiveness and compliance with established procedures and policies and key performance indicators.

Health Equity

It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.

Benefits when working for us

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