Digital Communications Officer

The New South Wales Electoral Commission delivers trusted and independent systems, processes, oversight and engagement that support democracy in New South Wales. Our vision is to maintain confidence in the integrity of the democratic process and make it easy for people to understand and participate.

Our work includes :

• Running elections;
• Communicating and engaging with the public and our stakeholders; and
• Investigating possible offences and enforcing electoral laws such as the Electoral Act 2017 and the Electoral Funding Act 2018.
• About the Role_

The Digital Communication Officer provides a broad range of services to support the Communications Unit to deliver on its communications and corporate goals. This role is key to delivering the digital strategy of the organisation by creating, updating and producing web content that is compliant, accessible and engaging. Working closely with the Digital Production Lead and Digital Product Manager, this role will collaborate with stakeholders to support the varying requirements across multiple business units and contribute to enhancing the user experience.

This role provides you with the opportunity to be part of delivering high quality digital experiences in a rapidly evolving organisation, supporting the delivery of democracy for the people of NSW.

In this role you will :

• Contribute to the continuous improvement and optimisation of content through analysing feedback, data and research.
• Respond proactively to requests, providing support and processing tasks in a timely and effective manner.
• Be a champion for accessible content, adhering to brand guidelines and creating content that is best practice and WCAG compliant.
• Develop relationships with internal stakeholders to develop and influence their understanding of usability and accessibility issues in the web environment.
• Demonstrate attention to detail through data management and record keeping processes, ensuring administrative requirements are met for managing records and databases.
• develop relationships with customers and external partners to develop to influence their understanding of usability and accessibility issues in the web environment.
• About you_
• Essential Requirements and Key Knowledge and experience_
• A relevant degree and / or considerable demonstrated relevant experience
• Equivalent professional experience in a multi-faceted administrative role requiring attention to detail and accuracy.
• Knowledge of content design and optimising the customer experience
• Proficiency in digital tools; CMS platforms (Kentico desirable), Google Suite, SEO monitoring platforms, Microsoft Office and Helpdesk platforms.
• Understanding of web content accessibility guidelines (WCAG) and inclusive design
• Experience in successfully juggling multiple projects with non-negotiable deadlines.
• Politically neutral with no affiliation to political parties or lobbyists / third party campaigners.
• Satisfactory criminal record check result.
• Targeted_
• questions_
• Describe a time when you have had conflicting deadlines. How did you negotiate with stakeholders and support the project to deliver a successful outcome (maximum 300 words)
• Describe a time when you have identified an issue with the website. How did you resolve and optimise this for better performance and user experience? (maximum 300 words)
• How to apply_

You should include a covering letter summarising your skills, knowledge and work experience, along with an up to date resume which clearly detail your skills and experience as relevant to this role.

For further information regarding the role please download the role description.

Applications received and completed after closing time will not be considered for selection.

The selection process will include a range of assessment techniques to assist in determining your suitability for the role.

A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months.

• The NSW Electoral Commission requires all workers to be vaccinated for COVID-19. You must have received two doses of a COVID-19 vaccination by the commencement of your engagement or prior to first attending at a NSWEC location. You must produce evidence of your vaccination status for inspection when you attend for work. You may also be required to provide evidence of booster vaccine doses, in due course, and any such arrangements will be notified to you separately