Service Lead

Many in our community suffer from serious mental health issues that can cause them to suffer repeated admissions to the hospital or criminal justice systems.

Our mission is to provide a stable environment built on safety, respect and trust that helps to keep them safe and break the cycle and live a different life of their choosing.

• About the position

This female only site are seeking a female Service Leader / House Manager who will oversee the operation of our residential properties with the support of the Regional Manager, to ensure effective and efficient service delivery. The position will support staff through role modeling, coaching and supervision.

• Why Us?
• Career Growth and Impact
• Advance your career while empowering individuals to live more independently in our cutting-edge Next-Generation Smart Homes.
• Consistent Work Schedule
• Maintain a healthy work-life balance with a dependable 9am - 5pm, Monday to Friday routine
• Leadership & Professional Development
• Learn from sector-leading disability experts and enhance your skills through our comprehensive dev elopement programs
• Wellbeing First
• Prioritise your mental health with free access to our premium Employee Assistance Program
• Unwavering Support
• Focus on your role with the backing of our dedicated rostering, growth, people & culture and recruitment teams.
• Exclusive Perks
• Enjoy amazing discounts and cashback offers from top brands.
• Referral Rewards
• Earn generous bonuses through our Employee Referral Program
• Key responsibilities include

Role modeling effective person-centered practice

Providing direction, coaching and development to your team to address learning needs and build capability

Support the team to provide high-quality services - ensuring each participant's plans and goals are assessed and evaluated in line with their aspirations

Provide effective onboarding, orientation and development for the team, supporting their engagement and development

Conduct regular team meetings and monthly practice supervision sessions for each team member

Support the team to understand and manage participant risks

• About You

Strong mental health experience supporting goals of individual support plans

Demonstrated capacity to effectively lead, coach and develop a team to achieve best quality outcomes

Ability to incorporate effective planning, time management, problem solving, organisational skills and resourcing, whilst achieving quality outcomes.

Demonstrated understanding of available community services, networks and supports

Desire to join a for purpose organisation fostering a diverse culture of respect and growth where differences are valued.