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Help Desk Officer

Help Desk Officer

Davidson RecruitmentBrisbane, Australia
7 days ago
Job description
  • About the Company
  • Davidson Technology are working with a Queensland Government Department. We are seeking an experienced Help Desk Analyst for a short term 3 month contract.

    This role will have an ASAP start, be based in Brisbane CBD and will allow for hybrid work arrangements.

    • About the Role
    • In this role you will be working within the Financial Management team, supporting the Financial Management Center web site.

      Key responsibilities include :

    • Assist users to reset passwords or on new account requests
    • Conduct maintenance of the FMC web site using WordPress
    • Co-ordinate with related business areas on updating information on the FMC web site.
    • Update Tridata system user training Materials when required
    • Update internal work process documents when required
    • Conduct on-line training sessions for system users periodically
    • Conduct periodic system administration tasks
    • Liaise with IT developers to resolve system issues and system improvement topics
    • Co-ordinate with related business areas on updating information on the FMC web site.
    • Conduct system testing as required
    • Develop online training materials using Adobe Captivate
    • Provide support or use Oracle Essbase SmartView to retrieve data from the system
    • Other duties as directed by FMC support team manager / senior team members.
    • About You
    • To be successful, you will demonstrate :

    • Have good documentation skills
    • Have good communication skills
    • Have good client and stakeholder management skills
    • Be interest in system process and dealing with system issues
    • Be a good team player and can work independently
    • Have some knowledge of accounting or system accounting or financial reporting, but they are not mandatory
    • Have prior working experience in a help desk environment
    • Be open to work with new challenges
    • The Benefits
    • This opportunity offers an hourly rate of $45 per hour + Superannuation, wfh flexibility and on the job training.

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    Officer • Brisbane, Australia