Help Desk Officer

Davidson Technology are working with a Queensland Government Department. We are seeking an experienced Help Desk Analyst for a short term 3 month contract.

This role will have an ASAP start, be based in Brisbane CBD and will allow for hybrid work arrangements.

• About the Role

In this role you will be working within the Financial Management team, supporting the Financial Management Center web site.

Key responsibilities include :

• Assist users to reset passwords or on new account requests
• Conduct maintenance of the FMC web site using WordPress
• Co-ordinate with related business areas on updating information on the FMC web site.
• Update Tridata system user training Materials when required
• Update internal work process documents when required
• Conduct on-line training sessions for system users periodically
• Conduct periodic system administration tasks
• Liaise with IT developers to resolve system issues and system improvement topics
• Co-ordinate with related business areas on updating information on the FMC web site.
• Conduct system testing as required
• Develop online training materials using Adobe Captivate
• Provide support or use Oracle Essbase SmartView to retrieve data from the system
• Other duties as directed by FMC support team manager / senior team members.
• About You

To be successful, you will demonstrate :

• Have good documentation skills
• Have good communication skills
• Have good client and stakeholder management skills
• Be interest in system process and dealing with system issues
• Be a good team player and can work independently
• Have some knowledge of accounting or system accounting or financial reporting, but they are not mandatory
• Have prior working experience in a help desk environment
• Be open to work with new challenges
• The Benefits

This opportunity offers an hourly rate of $45 per hour + Superannuation, wfh flexibility and on the job training.