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Senior Infrastructure Engineer

Senior Infrastructure Engineer

Culture AmpMelbourne, VIC, AU
4 days ago
Job description

Join us on our mission to make a better world of work.

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.

For more information visit cultureamp.com.

How you can help make a better world of work

As a key member of our Technology Operations team, our Senior Infrastructure Engineer will play a critical role in maturing and scaling the infrastructure and systems that power our global internal operations.

You will design, implement, and manage Tech Ops’ infrastructure, network, identity systems, and productivity tools with a strong focus on reliability, security, and automation. This role will see you contributing to core components, such as AWS, Okta, office networking, and meeting room technologies, while driving best practices in patching, monitoring, availability, and operational excellence.

The IT Operations Team thrives at the intersection of technology and people and is composed of folks with strong technical, customer service, and communication skills. This role is perfect for someone who has a strong internal drive, likes to solve problems, and can define their own priorities, requirements, and goals in a dynamic, fast-paced environment.

Given the hands-on nature of this role, including support for office infrastructure and meeting room technologies, you’ll need to attend our Melbourne (Richmond) office at least three days per week.

As part of this team of amazing humans, you’ll help shape the foundation of how we scale our systems in line with business growth, while keeping things simple, secure, and supportable.

You will :

  • Manage and maintain AWS infrastructure (EC2, Route 53, S3, Lambda, VPC) and infrastructure-as-code tools like CloudFormation or Terraform.
  • Design and implement secure, scalable cloud architectures aligned with business needs.
  • Maintain and support corporate and remote office networking infrastructure, using Cisco Meraki.
  • Support the implementation and management of identity and access using Okta, including SSO integrations (SAML, OIDC), SCIM provisioning, and Okta Workflow automation.
  • Support end-user service escalations with a focus on root cause resolution and user satisfaction.
  • Oversee Windows Server infrastructure and Active Directory, ensuring reliability and proper access controls.
  • Collaborate with the team to proactively ensure infrastructure and systems are highly available, resilient, and monitored.
  • Develop and execute backup and disaster recovery plans, including documentation and testing.
  • Plan and perform scheduled maintenance and infrastructure upgrades with minimal disruption.
  • Develop scripts and automation to streamline provisioning, monitoring, and system configuration.
  • Contribute to incident response, perform post-incident reviews, and implement long-term fixes.
  • Work closely with Security and SRE teams to support end-to-end service delivery.
  • Participate in Business Continuity Planning and ongoing operational improvement initiatives.
  • Support and maintain meeting room technologies and AV systems, ensuring seamless experiences.

About you :

  • 3+ years of experience in infrastructure engineering or a senior IT operations role.
  • Solid hands-on experience with AWS infrastructure services, including EC2, S3, VPC, Lambda, IAM, and Route 53.
  • Strong understanding of cloud and infrastructure security best practices.
  • Experience managing enterprise office networks; hands-on Cisco Meraki experience preferred.
  • Demonstrated experience with Okta administration, including SSO setup, SCIM provisioning, and automation via Workflows.
  • Managing and troubleshooting Windows Server environments and Active Directory.
  • Scripting / automation experience in PowerShell or Python.
  • Strong troubleshooting, documentation, and incident / problem resolution skills.
  • Familiar with using Jira, Confluence, and modern ITSM practices.
  • Comfortable working independently and collaboratively in a fast-paced, high-performance environment.
  • Passionate about infrastructure quality, security, and continual improvement.

    • Bonus points for :

  • Experience supporting Google Meet meeting room hardware and AV systems.
  • Exposure to endpoint management solutions like JAMF or Intune.
  • Understanding of ITIL, change and incident management
  • Familiarity with identity governance and privileged access management concepts.
  • Previous experience in a SaaS or cloud-native business environment.

    • We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are :

  • Employee Share Options Program : We empower you to be an owner in Culture Amp and share in our success
  • Programs, coaching, and budgets to help you thrive personally and professionally
  • Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
  • Monthly Camper Life Allowance : An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
  • Team budgets dedicated to team building activities and connection
  • Intentional quarterly wellbeing pauses : A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
  • Extended year-end breaks : An extended refresh period at the end of year
  • Excellent parental leave and in work support program available from day 1 of joining Culture Amp
  • 5 Social Impact Days a year to make a positive impact on the community outside of work
  • MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
  • Medical insurance coverage for you and your family (Available for US & UK only)

    • Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.

    We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

    Please keep reading...

    Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.

    We strongly encourage you to apply if you’re interested : we'd love to know how you can amplify our team with your unique experience!

    If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding roles in Germany). These questions are completely optional, but your participation truly helps. By sharing this anonymous information, you support our efforts to build a more inclusive and equitable hiring process—and help us hold ourselves accountable to that commitment. Your responses are entirely confidential and will not impact hiring decisions.

    If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact privacy@cultureamp.com.

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    Infrastructure Engineer • Melbourne, VIC, AU