Perth / Australia Wide - Remote
Full-time, Permanent
87,600 a year
Drive Yello is an Australian startup that has revolutionised how businesses deliver goods to their customers. The company provides digital technology solutions to businesses and independent couriers seeking work freedom. Yello has business partnerships with Woolworths some of the largest brands in Australia! We are a growing startup, which means we work hard and are serious about winning and having a great time.
The OM Analyst is responsible for the analysis of the organisation performance, tools / systems, processes, as well as the planning and executing projects to drive quality and efficiency of the organisation, clients, and of the production of services and products.
This role is a nice blend of Management, Technology, Strategy, Marketing and Operations, giving you the opportunity to work cross-functionally and to develop and acquire new skills every day. You are a customer champion within the organisation - living and breathing the customer experience - you will always bring methods to have positive outlooks in relation to production and customer satisfaction.
About youYou are methodical, proactive, driven and passionate, being able to transmit positive energy to stakeholders, individuals and groups in any context.
You're a great communicator and great thinker, able to structure and break down problems to achieve quick effective solutions.
You're comfortable with ambiguity, constant change and are a true problem-solver You're tech-savvy
You want to grow, learn and win (not necessarily in this order)
Main responsibilitiesDesign and analyse work flow charts, processes, guides / manuals and reports, both internally and externally (clients)Create roles to fit the organisation operating model, defining duties and job descriptions aligned with growth and platform's supply and demandReview existing procedures and propose changes to achieve quality and efficiency improvementsDraft documentation to support organisational change, including procedures and manualsImplement projects for the adoption of change recommendations involving systems, methods, procedures, people and toolsAnalyse the organisational performance, functions and production output and recommend initiatives accordinglyConsult with clients on matters involving organisational competencies, quality, product and service requirements, as well as implement the related projectsMaintain a close relationship with clients and usersDevelop objectives, strategies and plans to improve customer experience and the efficient use of company's resourcesAnalyse data in relation to systems and production, evaluate, propose and implement improvements on such systems and / or people competenciesIdentify key value drivers and determine key performance indicators both for the organisation and clientsRequirementsMaster degree in Business, Engineering or similar2-4 years of work experience in tech startups or consultingStrong analytical and problem-solving skills, including Excel and SQL knowledgeOutstanding communication skills and ability to persuade people and groupsPassionate about tech and startupsJob TypesFull-time, Permanent Salary : $87,600 / yearSalary65,485.87 - $87,600.00 per yearBenefitsWork from homeSchedule :
8 hour shiftAbility to commute / relocate :
Perth WA : Reliably commute or planning to relocate before starting work (preferred)Work Authorisation :
Australia (preferred)