Motor Assessor Liability - Desktop

A little about us

Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve been dedicated in supporting our Members with solutions that truly matter.

We have a strong foundation in the automotive and machinery aftermarket industry with over 30,000 highly engaged Members across Australia and New Zealand, from national franchises to your local family workshop. Last year we facilitated $3.7bn worth of transactions, and returned nearly $93 million in value to our Members.

At Capricorn we work hard to ensure that Our People, Our Members and Preferred Suppliers are connected into the Capricorn Community.

Join us and be part of a team that’s committed to driving success, innovation and making a difference, while having some fun along the way!

Role Purpose

As a key player in our claims process, you’ll be the expert behind the screen—accurately assessing vehicle damage caused by faulty workmanship through desktop evaluations. Your mission? To determine liability fairly and ensure all parties walk away with a reasonable and transparent repair solution. You’ll also be a trusted point of contact for Members, third-party claimants, and the Capricorn claims team.

Skills & Attributes

• Discretion and integrity when handling confidential matters.
• Strong communication skills—both written and verbal.
• Customer-first mindset with a knack for building rapport.
• Proficiency in Microsoft Office and general computer systems.
• Highly organised and self-driven with excellent time management.
• Analytical thinker with solid problem-solving skills.
• In-depth knowledge of industry regulations and standards.

Experience

Qualifications

A little on life at Capricorn

Joining our community is about more than just a job, so here’s what’s in it for you :

Sound like you’d be a good fit?

If you are ready to become part of a growing community and make a real impact, get in touch today.

For further information, support with your application and details on Capricorn, please visit our website at capricorn.coop / careers