Customer Service Representative

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Due to growing demand we are seeking an experienced and highly motivated full-time Customer Service Representative to join our cohesive team. This role is a permanent full-time position working from a modern office with onsite parking. We are seeking amotivated, reliable and organised person with strong communication skills and excellent attention to detail.Experience in the packaging and label industry is not necessary although would be considered favourably. Must show proven experience in Customer Service. As the successful candidate you will be level headed and thrive in a busy environment where you will be challenged daily.

About us

Networkpak is a leader in innovative design and manufacturer of high quality printed folded cartons and labels located in the northern suburbs of Melbourne. We produce packaging and labels for a variety of industries including food, cosmetics and FMCG.

To liase with customers and action Networkpak’s internal processes to initiate required artwork, proofs, job bags, order entry and supply of packaging whilst focussing on achieving the highest DIFOT levels. Ensuring that customer’s requirements for information and feedback are met. Managing our internal inventory (WIP and SOH) in conjunction with the manufacturing team and balancing with customers forecasts and delivery requirements. Controlling logistics with both local and interstate freight and working closely with our warehouse team. Invoicing and reporting for customers and our sales team.

You will have the following attributes :

• Excellent organisational skills.
• Able to manage deadlines.
• Manage multiple tasks efficiently and effectively.
• Ability to work with autonomously.
• Ability to stay focused on required targets and outcomes.
• Punctual and reliable
• Respectful of team members and colleagues.
• Self motivated.
• Proficient with the Microsoft Office suite.
• Experience in packaging or labels is a bonus.

We offer a competitive remuneration package based on your experience and qualifications and are committed to providing a professional, positive and friendly working environment.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Industries

Packaging and Containers Manufacturing

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