Club Services Manager - Blackburn

The Club Services Manager is responsible for the 'concierge' activities relating to Regis Club Services and the management of the delivery of the Club Services product. The two key elements of the role are to ensure residents and family members have one point for customer contact and the coordination and facilitation of the sales process within the facility.

This role is very hands on and includes ensuring delivery of all the Club Service commitments. As the Club Services Manager you will have significant interface with all other facility functions (lifestyle, clinical, catering, maintenance, admin, support services). You will also manage enquiries and resident sales and be involved in the admission and welcome process. This will include tours of the facility for potential customers, ongoing follow ups and the final sales process.

• About you
• Ability to manage and coordinate sales; tours, enquiries, enquiry follow up, open days, admissions and welcome process.
• Ability to confidently manage day-to-day resident and family queries
• Effectively manage service levels and customer service including assisting team members to deliver on customer service promises
• Administration and Budget Management skills
• Ability to build productive working relationships across various arms of an organisation Previous hospitality / customer service facing experience required
• Our Benefits & Culture

Regis is proud to be an EEO employer. We support an inclusive approach in the workplace. We celebrate our diversity and welcome all staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

• As a Regis employee, benefits you'll be able to take advantage of include
• Discounts and benefits through Maxxia Rewards at selected retail outlets, department stores, attractions, travel, cinemas, restaurants and more.
• Discounted private health insurance, gym memberships, technology items from JB Hi-Fi and more.
• A number of employee wellness platforms including EAP and free annual Influenza vaccination.
• Vehicle financing through salary packaging, novated leasing and super contributions.
• Appreciation programs and events such as employee of the moment, wall of thanks, national awards of excellence and team events. From the moment you step through our doors, you'll feel welcome and supported to do your best work and really make a difference in people's lives.
• About us

Regis offers a diverse range of care options including residential aged care, home care, retirement living, day therapy, and day respite.

Regis is one of the largest providers of aged care in Australia and cares for more than 7,000 residents and clients each year.

• To APPLY