Aquatic Program Supervisor

Manage the day-to-day operations of Aquatic Programs in this 6-month Part Time Term Contract opportunity!

Nestled in Parramatta Park's lush surrounds, Parramatta Aquatic Centre (the PAC) is a new fitness, wellness and relaxation hub. Featuring three pools including an outdoor Olympic-sized centrepiece and indoor water playground, as well as spa, steam and sauna facilities, fitness centre, and public café, the PAC is a community oasis to accompany Parramatta's burgeoning CBD district.

We invite you to be part of the City of Parramatta Council team and join our community of over 700 people on a journey towards building the future of Parramatta together. In the heart of greater Sydney, one of Australia's fastest-growing regions, we put our people first - whether they're staff or the community of about 175,000 we serve - to provide the perfect mix of services and support to make Parramatta thrive.

As the Aquatic Program Supervisor, you will be responsible for managing the day-to-day operations of Aquatic Programs including instructor / teacher management, class supervision, program efficiency and customer service delivery.

• Key Responsibilities
• Assist and complete administration tasks as delegated including, but not limited to, class consolidation and maintaining occupancy and enrolment KPIs.
• Supervise the instruction of programs for water familiarisation, learn to swim, safety and squad classes by casual swim instructors, and instruct programs when required.
• Supervise, liaise with, coordinate and regulate the activities of swim instructors providing feedback, training and support.
• Work with the Customer Experience team in taking enrolments and payments for swim programs and compiling necessary records and receipts.
• Administer facility transactions and programs, and actively maintain the Customer Record Management platform, including guiding and training staff, customers and contractors in the efficient use of the platform.
• Assess and determine the grading and allocation of class levels and times.
• Assess and determine the suitability of new swim instructors.
• Assist in the development and delivery of an in-house training plan for all aquatic programs staff.
• Promote and demonstrate teamwork across the facility and positive communication through collaborative work practices and knowledge sharing.
• Actively participate in professional development training sessions, both internally and externally, mandatory training and all relevant team meetings
• Ensure that programs are taught with the emphasis of safety and contain the teaching elements / methods outlined in the swimming program.
• Regularly assess student's progress including liaising with parents in offering feedback.
• Ensure consistent high levels of communication, public relations and customer service to all swim school customers, including effectively resolving customer complaints and suggestions.
• Complete program related reports as requested by facility leadership.
• Communicate regularly with the Aquatics Program Coordinator and facility leadership team regarding all aspects of the facilities programs.Flexibility and willingness to work a 7-day rotating roster across multiple facilities.
• About

The successful leader should have :

It would be preferred but not essential for applicants to have the following additional qualifications :

6-month part-time term contract opportunity (till 30 th April 2025).

21 hours per week.

We are offering an attractive annual remuneration from $80,284 to $88,414 plus 11.5% superannuation

In addition, City of Parramatta also offer excellent employee benefits which include (Pro Rata) :