This job offer is not available in your country.
Customer Experience Lead
NovartisSydney, Australia9 days ago
Job descriptionAbout the role Understand Integrated Brand Team strategy, objectives and priorities and identify opportunities for better omnichannel experience in one or two key therapy areas Provide expert support and guidance to franchise teams and their agencies in conceiving, designing, executing and measuring these experiences in the Novartis environment and platforms Share deep expertise in at least one specialist digital discipline relevant to Novartis needs Help teams to evaluate global solutions and implement locally Compare campaign effectiveness within and across franchises to ensure best practices are shared effectively Lead or participate in cross-functional projects that improve omnichannel capability or deliver new experiences, coordinating with other areas of expertise in the team Develop playbooks and agency guidelines to improve operational efficiency Act as Digital Governance delegate and ensure compliance with digital assets. Raise the level of omnichannel maturity within franchises Commitment to Diversity & Inclusion We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._ Role Requirements At least 5 years digital marketing and operations skills, likely acquired at least in part outside of a pharmaceutical company Understanding of Customer Experience disciplines (human centered design, journey mapping, UX and research) Excellent stakeholder management and influencing skills, especially in effecting change Strong technology and process affinity across the digital marketing technology stack Ability to lead and coordinate teams to deliver an outcome in an agile / matrixed environment Experience developing guidelines and playbooks Experience working in and / or managing digital agencies Division Business Unit Work Location Company / Legal Entity Functional Area Job Type Employment Type Shift Work Early Talent
387004BR
- Customer Experience Lead
Australia
Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and opportunities for growth and development are plentiful including global and local cross functional careers, a diverse learning suite of thousands of programs and an in-house marketplace for rotations and project work. With strong medicines pipeline our current transformation will not just deliver growth for our business but continue to allow us to bring innovative medicines to patients quickly.
This role will develop a deep understanding of Therapy Area team objectives and needs, and leverage deep
omnichannel knowledge to inform strategy and deliver new experiences and capability to achieve this. This role is reporting to Head of Customer Experience & Omnichannel
Your responsibilities include, but not limited to :
What you'll bring to the role :
Why Novartis?
Innovative Medicines International & Chief Commercial Office
APMA IMI
Sydney
AU Pharma Pty Ltd
Marketing
Full Time
Regular
Create a job alert for this search
Customer Experience Lead • Sydney, Australia
Related jobs
Customer Experience Lead
Job DetailsSydney, Australia Sydney Inner Suburbs & CBD Newcastle Brisbane Inner Suburbs & CBD Melbourne Inner Suburbs & CBD Various.Call Centre Insurance Contact Centre.
Up to 12month secondment opportunity.Flex...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Experience & Innovation Lead
Publicis SapientSydney, New South Wales, Australia Harris Street - 21 Harris Street, Pyrmont Sydney, New South Wales 2009 Australia.As a Customer Experience and Innovation Lead, you will play a leading role, and work in collaboration with cross-fun...Show moreLast updated: 14 hours ago
- Promoted
Customer Experience & Innovation Lead
PublicisgroupeSydney, NSW, Australia Publicis Sapient, the digital business transformation hub of Publicis Groupe, helps clients drive growth and efficiency in a world where consumer behaviour and technology are catalysts for social a...Show moreLast updated: 7 days ago
- Promoted
Customer Experience
SustaindigitalSydney, Australia The Customer Experience & Delivery Lead is responsible for leading the delivery of our clients products and services across the public sector.
This position drives the creation of a cohesive experie...Show moreLast updated: 9 days ago
- Promoted
Lead Experience Designer
Bcg Digital VenturesSydney, Australia We are the world's leading innovation company built on the idea of bringing together the best entrepreneurs, designers, engineers, venture architects, product managers and investors.Our ventures cr...Show moreLast updated: 4 days ago
- Promoted
Customer Engagement Lead
DabbleSydney, Australia Note : this role will require work outside of regular business hours (some evenings) to attend meetings with _UK-based marketing team.
Dabble is a global online gaming business with a heartbeat, corn...Show moreLast updated: 9 days ago
- Promoted
Banker Experience Lead
Westpac GroupSydney, New South Wales, Australia Service Design & Enablement Lead – Group Customer Operations.Be among the first 25 applicants.Create your best future and join.
Create your best future and join.You’ll be the champion of our bankers...Show moreLast updated: 3 days ago
- Promoted
Customer Experience Design Lead
M&T ResourcesSydney, Australia Advertising / Media / Publishing • •.Advertising - Creative Services.Rolling contract and work on a huge transformation project.
Work to create a culture that enhances customer experience.You'll demon...Show moreLast updated: 2 days ago
- Promoted
Customer Experience Team Lead
Cars24Sydney, Australia At Cars24, we don't just embrace diversity—we celebrate and support it to create a stronger, more inclusive environment for our employees and customers.
CARS24 is a leading global e-commerce platfor...Show moreLast updated: 9 days ago
- Promoted
Customer Experience & Administration Lead
Anc DeliversSydney, Australia Opportunity to make an impact in this exceptional team.Work close to home in Bella Vista.Spark the Change you Want by Joining a leading, national organisation.
ANC is a last mile delivery (LMD) and ...Show moreLast updated: 2 days ago
- Promoted
Customer Experience Lead - Service Quality
black.aiSydney, NSW, Australia Join the team redefining how the world experiences design.Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte!.We know job hunting can be a little time-consuming and you're probably keen to find out wh...Show moreLast updated: 7 days ago
- Promoted
Customer Portal Lead
Sydney WaterSydney, Australia At Sydney Water, customers are at the heart of everything we do.Our customers expect us to maintain a standard of customer service that meets or exceeds their expectations, be proactive in our comm...Show moreLast updated: 9 days ago
- Promoted
Product Lead - Customer
Allianz Popular Sl.Sydney, Australia Product Analytics Lead- Customer and Innovation At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.We...Show moreLast updated: 30+ days ago
- Promoted
Customer Experience Engagement Lead
NineSydney, Australia Nine is Australia's largest locally owned media company - the home of Australia's most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment.
We pride ourselves on creating the...Show moreLast updated: 6 days ago
- Promoted
Sustainability Lead - Customer Experience
QantasSydney, Australia Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline.
Qantas has a range of subsidiary businesses that support the over...Show moreLast updated: 9 days ago
- Promoted
Customer Experience Lead - Service Quality
Black.AiSydney, Australia Job Description Join the team redefining how the world experiences design.Hey, g'day, mabuhay, kia ora,??, hallo, vítejte!Thanks for stopping by.
We know job hunting can be a little time-consuming a...Show moreLast updated: 19 days ago
- Promoted
Lead Experience Designer
ThoughtworksSydney, NSW, Australia Continue with Google Continue with Google.Thoughtworks is a pioneer in integrating experience design with agile software delivery.
Our designers work in multi-disciplinary teams that balance the thi...Show moreLast updated: 1 day ago
- Promoted
- New!
Customer Success Lead
Smartly.ioSydney, NSW, Australia Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their bus...Show moreLast updated: 20 hours ago