Create and maintain powerful datasets from internal and external data sources
Effectively use data to tell stories, communicate key insights through internal reports and dashboards to help drive business decisions and improved customer satisfaction;
Design interactive reports and dashboards for internal stakeholders and identify key areas to call out in order to increase team efficiency;
Conduct pro-active review on high-value customers with a retention focus to identify business opportunities and inform nurture strategies;
Utilise datasets and AI to build intelligent predictions within the Salesforce CRM with the view to increase retention and identify new business opportunities;
Salesforce experience in an administration or analytics role.
2+ years' CRM Analytics (formerly known as Tableau CRM) experience with a functional knowledge of creating datasets, lenses, dashboards and using SAQL to further customise query results.
Hands-on expertise with Structured Query Language (SQL), Salesforce Object Query Language (SOQL), Salesforce Analytics Query Language (SAQL) and any other programming language preferred.
Advanced Microsoft Excel e.g. power pivot, expert formulas and functions
Experience building Salesforce Flows is highly desired
Strong analytical ability to deliver meaningful insights; identify and articulate anomalies and trends providing recommendations.
Ability to interpret new data sources and extraction / manipulation of large data sets to perform analytics.
Excellent quantitative skills and a deep understanding of statistical methods, and an ability to inspire confidence in data-driven decision making.
Ensure adherence to strict policies and procedures to ensure the integrity, confidentiality, security, and availability of data and data systems.
How to Apply
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All suitable applicants will be contacted for a discussion; please ensure you have relevant visa's to work in Australia. For a confidential discussion, please contact