Customer Service Specialist - Aami

AAMI are seeking enthusiastic individuals to join our dynamic Insurance team! Be a part of an exciting and fast-paced environment where you can provide exceptional customer service and make a meaningful impact. If you're passionate and ready for a new challenge, we'd love to hear from you!

• This role includes a comprehensive 7-week, full-time training program held at our Brisbane office.
• What you'll do

AAMI is a trusted name in Australian insurance, cherished for over 100 years. Our mission is to build futures and protect what matters.

As an AAMI specialist, you will receive a high volume of inbound calls and will be responsible for :

• Assisting new and existing customers by providing detailed information about insurance products and services
• Handling inbound calls and inquiries, offering solutions tailored to customer needs
• Achieving sales and service targets set for car and home insurance
• Addressing and resolving customer concerns or issues in a timely manner
• Maintaining up-to-date knowledge of insurance products and policies
• What you'll bring

To thrive in this role, you will need :

• Strong problem-solving skills, with the ability to simplify complex issues for customers
• Motivation to achieve and surpass goals consistently
• A collaborative spirit, capable of engaging effectively both virtually and in person
• High resilience and adaptability to navigate change
• A proactive mindset for continuous learning and innovative thinking
• Shift & Hours

We are currently recruiting for

• full-time
• positions on the below shift option :
• Monday to Friday - 37.5 hours per week - start window 8am-10am (during DLS) and 9am-11am (non DLS)
• Start window' means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown._
• What we can offer you
• 66,900
• including
• 11.5% super (pro rata for part time hours) + penalties on eligible shifts + performance-based incentives
• Work in our brand-new Brisbane, Heritage Lanes office as well as from the comfort of your own home with our hybrid working arrangements
• A range of flexible working and leave options, including industry leading 20 weeks paid parental leave, unlimited paid emergency response leave, and military service leave
• Exclusive offers on more than 400 of Australia's largest retailers including Myer, David Jones, Coles and Woolworths as well as discounts across our brands.
• Extensive reward and recognition programs
• Invest in your brighter future with ongoing study support and career development programs.
• Give back to our communities with payroll giving, donation matching and paid volunteer leave.
• Find our full list of benefits here - Employee benefits | Suncorp Group
• Training Period

If successful, we are offering

• 7 weeks full time, paid training (Monday - Friday from 8.30am until 4.30pm)
• commencing on the Wednesday 20th November. This training will be held
• onsite
• at our Heritage Lanes office in Brisbane CBD.
• Work from home requirements

As this role will be a combination of onsite attendance and work from home you will need to be set up accordingly. You will be provided with a Suncorp laptop; however, you must organise the following :

• Home phone line or VOIP connection
• Good quality internet connection, ergonomic set up including keyboard, mouse, dual screens, desk, chair and a private space.
• At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers._
• Advertised
• 21 Oct 2024 AUS Eastern Daylight Time
• Applications close
• 25 Oct 2024 AUS Eastern Daylight Time