Scheduler

We employ over 1600 people and have services across NSW, QLD, SA, and VIC, making The Nextt Group one of Australia's largest NDIS providers. Over the last 20 years we have built a strong reputation of specialising in supporting people with a broad range of disabilities and / or mental health challenges.

Each year, we positively impact the lives of over 1500 people through our wide range of leading-edge person-centred experiences. Our people are Principled, Committed, Responsive and Creative, and are excited to come to work.

• What is in it for you
• Join a highly skilled, passionate and dedicated team who work together to support the business, engage, learn from each other and have a few laughs along the way.
• Abundant opportunities to learn and develop personally and professionally
• Be part of a workplace that genuinely cares about its people and the community at large
• Flexible work arrangements and if you're in the right office, you may see Ned, the office support dog!
• The role

We are seeking a Scheduler to join our Coffs Harbour team. Our Nextt person will join us with proved experience working in a similar role in Disability / Mental Health sector. This role will report into Snowy, our infatigable National Scheduling Manager and some of the day-to-day activities you can expect will include :

• Working closely with our Customer Relations Managers & Intake Managers to develop teams of care for participants
• Actively participate in team and cross functional meetings and provide support to the customer service & scheduling team
• Provide exceptional customer service in a timely manner.
• Ensure support workers are placed into active shifts based on individual participant needs and follow up progress
• Support and guide a pool of Disability Support Workers with their day-to-day activities
• Identifying shortfalls and managing proactive solutions within the team
• What we'd like to see
• Excellent organisational, time management skills and attention to detail
• Previous experience of working either in a scheduling role or high volume of calls.
• Have excellent written & oral communication skills, influencing & negotiation skills, and critical problem-solving skills
• Please consider this role if you interested in learning and growth to get more out of life and enriching your career.
• For a confidential Discussion do not hesitate to contact

Gabriel Bueno - Senior Recruitment Partner

02 8736 7223