Logistics Operations Coordinator

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

• About Pandora ANZ

Launching in Australia in 2004, Pandora Australia New Zealand (ANZ) has since become the fourth largest market for the Danish jewellery house with 146 stores across the ANZ network, 130 employees in corporate and over 800 employees in retail.

• Why work with us?

Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.

Our generous benefits package includes :

• 60% off staff discount
• North Sydney Office : Hybrid working model (3 days in the office, 2 days working remotely)
• Team 'diamond days' to connect outside of the office
• Growth opportunities and career planning
• Subsidised comprehensive healthcare cover with BUPA
• Novated leasing
• Generous STIP bonus
• A day off on your birthday and birthday voucher
• Comprehensive individual wellness support
• Main Purpose of the role

The Logistics Operations Coordinator provides comprehensive support and assistance to the ANZ Logistics department. You'll support various Logistics channels, including project coordination, store support, freight management, inventory management, returns processing, and reporting.

• Key Accountabilities
• Handling inbound and outbound customer inquiries with professionalism and efficiency.
• Assist with various Store Support responsibilities, including addressing store queries, liaising with RSMs & DSMs, and processing claims and requests.
• Address urgent or escalated claims and inquiries from stores, RSMs, and DSMs promptly.
• Execute inventory tasks such as transfers, adjustments, and profit / loss journals.
• Monitor and validate inventory movements to maintain accurate stock levels and data integrity including customer stock reconciliations.
• Implement robust control measures to ensure the accuracy and integrity of inventory records, minimising discrepancies, and risk.
• Assist stakeholders with tracking shipments, resolving delivery issues, and answering general logistics-related questions.
• Coordinating with internal teams (operations, transportation, warehousing) to ensure the timely and accurate resolution of customer issues.
• Verify and process incoming sample shipments, resolve discrepancies, and ensure accurate documentation for both inwards and outwards goods
• Reconcile invoices and ensure pricing accuracy across transactions
• Generate reports, address operational issues, and provide updates to stakeholders.
• Pivotal and professional qualifications
• Excellent communication and stakeholder management skills
• Have a keen eye for continuous improvement and the willingness to adapt as required.
• Attention to Detail : Meticulous approach to inventory tracking, reporting, and ensuring data accuracy across systems.
• Ability to work autonomously and in a fast-paced environment with shifting priorities.
• Ability to work under pressure, adapt to change, and find solutions.
• IT skills with proficiency in MS office programs.
• Customer service approach.
• Demonstrated experience using ERP / WMS systems example MS Dynamics / AX009 / SAP.
• Understanding 3PL, logistics and inventory control best practice is a strong advantage.
• Proficient in the Intermediate to Advanced levels of the Microsoft Office suite, with a particular emphasis on Excel expertise.
• Demonstrated proficiency in working with an ERP system, such as Microsoft Dynamics AX or SAP.
• Personal Competencies
• Proven Logistic experience preferably within FMCG or Retail Operations
• Experience in inventory analysis, stock control processes, and managing or coordinating stock-taking activities.
• Strong understanding of logistics operations, including inventory management, transportation, and supply chain processes.
• Experience providing exceptional customer satisfaction through proactive and strategic supply chain solutions.
• Ability to collaborate with internal and external stakeholders using clear and concise verbal and written communication.
• Experienced with logistics software, inventory management systems, and Microsoft Office Suite.
• Excellent at managing d