Hotel Assistant Manager

Novotel Barossa Valley Resort is part of the Accor group, one of the world's biggest hotel groups. With it comes a world of opportunities literally! We offer the support to take your career to the next level with training, recognition and a team of experienced and engaged professionals. Novotel Barossa Valley Resort is part of the Accor group, one of the world's biggest hotel groups. With it comes a world of opportunities literally! We offer the support to take your career to the next level with training, recognition and a team of experienced and engaged professionals.

• Assist with the management of the Hotel Front Office operation to achieve a reputation as a market leader.
• Run and actively participate in weekly Front Office meetings, respecting the confidentiality of issues which may be discussed formally or informally.
• Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in / check out processes follow set procedures and are customer focused.
• Full utilisation of the Front Office system, ensuring accuracy in use and a range of accurate reports are produced to meet operational needs.
• Supervision of lobby services (including Car parking and Porter services where applicable), ensuring guest arrivals and departures are as efficient as possible.
• Regular liaison with Engineering ensuring maintenance requests are completed quickly, focusing on guest needs as a priority.
• Operation of an effective night audit function in conjunction with the Financial Controller. Accuracy of this daily function being paramount while maintaining customer focus.
• Preparation of Front Office monthly reports, commenting on key company performances and forecasts.
• Ensure public areas are clean and well presented with regular monitoring.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• Qualifications
• Diploma in Hospitality Management, Business Administration preferred.
• Minimum of 5 years of relevant experience in the hotel industry.
• Possess a strong background in Front Office procedures and Opera PMS
• Strong working knowledge of Microsoft Outlook and Microsoft Office.
• Proven experience managing rosters and costs to achieve budgets and targets.
• Experience supervising, training and motivating team members
• Experience creating rosters and adhering to wage control
• Additional Information
• Employee benefits card offering discounted rates with Accor worldwide
• Family & Friends accommodation discount
• Learning programs through our Academies
• Opportunities to develop your talent and growth within your property and globally
• Ability to make a difference through our Corporate Social Activity Responsibility programs
• Be a apart of a close knit and fun working environment
• Our commitment to diversity & inclusion in the workplace