Marvel Trainer Scim

Join to apply for the MARVEL Trainer SCIM role at Concentrix .

Job Description The Trainer II is responsible for delivering client-focused training to address new hire, product update, and recursive training requirements of Concentrix in support of client programs. The goal is to ensure superior workforce preparation with top-tier service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101 / 102), mentoring Program Ready Trainers, reviewing and modifying curricula as needed, and evaluating training programs using various feedback methods.

Essential Functions / Core Responsibilities Manage day-to-day functional direction of agents within the training environment, including monitoring student progress, coaching, providing developmental feedback, and readiness recommendations. Utilize effective presentation and facilitation skills, including creative training techniques and adult / accelerated learning methods across various delivery modalities. Prepare and deliver training materials through classroom sessions, hands-on demonstrations, and supporting activities. Achieve individual training performance metrics. Support the transition of agents from training to production, ensuring competency levels meet business needs. Maintain relevant product knowledge by participating in calls, meetings, and observations. Ensure effective communication with managers, peers, and other resources, including informal interactions with clients. Support instructional design efforts in developing training materials for various delivery methods. Measure training effectiveness through feedback methods such as focus groups, interviews, and surveys, and improve programs accordingly. Recommend curriculum modifications based on feedback and training needs analysis. Participate in fostering a continuous learning culture by staying engaged with changes in products, services, policies, and procedures. Candidate Profile Bachelor's Degree in a related field with 2-4 years of relevant experience preferred. Proven experience in training methodologies and soft skills. Strong communication skills, both written and verbal. Proficient in Microsoft Office. Ability to multi-task, prioritize, and meet deadlines. Self-starter with a sense of urgency and ability to work under pressure. Strong attention to detail and professionalism. Additional Information This role is classified as entry-level, full-time, within the Education and Training sector, specifically in IT Services and Consulting.

Location : MYS Kuala Lumpur Nu Tower 2

Language Requirements : (Specify if applicable)

Application deadline : 2025-06-30

Concentrix is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.

J-18808-Ljbffr