Great opportunity to join our friendly team at Priceline Pharmacy Southland
About the Role
The Dispensary Technician role supports the pharmacist and Store in providing a great customer experience, advice and education on health products, provision of health screening services, timely and relevant advice and coordinating the dispensary function
Dispensary Administration
- Accurately dispense customer prescriptions following the PDL Guide to Good Dispensing and scanning all prescriptions and products;
- Maximise dispensary's generic substitution, Priceline Dispensary Program and Pharmacy Practice Incentives (PPI's) as per store process
- Clear and reconcile PBS online messages daily
- Sort scripts daily in an orderly manner, accurately prepare & submit PBS claims twice a month; & reconcile PBS rejected scripts as per store's processes.
- Ensure all dispensary administration duties and KPIs are performed, ensure daily dispensary paperwork and computer functions are completed accurately and on time
Product & Health Service Knowledge
Assist customers with OTC and S3 medications that meets their needsAssist pharmacist to provide service and product information to customers by printing of CMI's and providing product and drug informationDemonstrate a knowledge of the key products within and across our brandsCustomer Service
Delight our customers (external and internal) by exceeding their expectations with special emphasis in the Dispensary, Health and Professional Services Area.Provide an environment where the customer is welcomed and has an easy shopping experience and farewelled in a way that confirms their importance to us and welcomes their returnCare for customers and drive sales by providing advice on a range of products to suit needs and budgetAssist to take in and give out dispensed prescriptions and accurately dispense and assemble customers prescriptions as per store's processesHelp maintain a maximum 10 minute waitingResolve complaints with due concern for the customer or refer to the manager when necessary.Maintain awareness of customers at all times, providing service, and product knowledge as required; and answer the telephone politely and promptly.Skills and Experience
Previous experience dispensing in a Pharmacy essentialExperience dispensing using FRED dispensePassion for Pharmacy and Customer ServiceAttention to detail and AccuracyReliable and PunctualAbility to work in a teamCertificate 2 in Community PharmacyEmployer questions
Which of the following statements best describes your right to work in Australia?
Have you worked in a pharmacy before?
Which of the following pharmaceutical assistant qualifications have you obtained?
What's your expected hourly rate?
Job TypePart-timeSalary25.00 - $30.00 per hourExpected hours : 20 - 30 per week
BenefitsEmployee discountSchedule :
Day shiftExperienceTechnical Healthcare Occupations : 1 year (preferred)Work Authorisation :
Australia (preferred)Ability to Relocate :
Cheltenham, VIC 3192 : Relocate before starting work (required)Work Location : In person