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Sales & Service Officer | Rottnest Express

Corporate & Office-BasedFremantle, WA, AU

21 days ago

Job description

About Us

Rottnest Express is part of the Journey Beyond Group and is the leading operator of marine transfers to and from the stunning Rottnest Island.

In addition to ferry services, Rottnest Express specialises in extended stay and day tour packages (both inbound and domestic), as well as expertly curated adventure tours providing unforgettable experiences in and around the Island.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including : iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys : The Telegraph Station in Alice Springs and Monarto Safari Resort.

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests."

About You

As a Sales & Service Officer, you are the 'face' of Rottnest Express and the first point of contact for our guests. Your role is key to ensuring a positive experience for our guests. You will be a team player with a demonstrated positive "can-do" attitude and have flexibility to work varied hours including weekends and public holidays.

About the Role

We have multiple opportunities available on a full-time basis, for sales and service professionals to join the Sales & Service Team at Rottnest Express. Initial contracts will be offered for our summer season September 2025 to May 2026, with the opportunity for some of these roles to start in August.

You will provide a high-quality guest service and experience through greeting and assisting guests over the counter, over the phone or through email communication.

Some of your daily tasks may include :

Providing high-quality guest service and experience

Assisting guests with general enquiries and bookings
Selling products and services to guests to increase guest satisfaction
Performing various tasks including check-in, processing payments and cash handling, processing both phone and email enquiries
General housekeeping around the terminal ensuring a high level of presentation standards
Review and respond to any customer feedback and complaints

To be successful in this position you will need :

Excellent interpersonal and customer service skills

The ability to work in a fast-paced environment

A high degree of computer literacy

Experience within the tourism and hospitality industry is advantageous

To be self-motivated, outgoing, attention to detail and highly organised

The ability to speak a foreign language is an advantage

To have a dynamic energy and have fun when you work – your smile will say it all

To be available to work on a 7-day rotating roster as well as over the Christmas and New Year period

What We Offer

General discounts on Journey Beyond travel and experiences, time frames apply

A positive work environment

Study Assistance Policy

Opportunities for a career, progression, internal transfers, and secondments

Employee Referral Policy

Private Health discounts

Employee Assistance Program

If you are interested in this role and you meet the criteria listed above, apply today. We can’t wait to hear from you!

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Sales Service Officer • Fremantle, WA, AU