Stadium Workforce Manager

Add expected salary to your profile for insights

As an organisation, the AFL works tirelessly in all states and at all levels to enhance and grow the game–from grassroots to elite. Together, we put on the game, deliver important events, communicate with our fans, run community programs, develop coaches and umpires, and collaborate with partners, delight members, support clubs and so much more. While our roles may vary, we are all united by a common goal, toprogress the game so that everyone can share in its heritage and possibilities.

Marvel Stadium currently serves as the busiest multi-purpose stadium in the world, welcoming over two million patrons through its gates each year. As well as hosting over 40 AFL matches each season, the Stadium hosts other sporting codes as well as many memorable concerts for some of the world’s biggest stars, including Coldplay, Paul McCartney, P!NK and Oasis.

ABOUT THE ROLE

The vision at Marvel Stadium is to create “EXTRAordinary experiences for everyone every day”. The Stadium Workforce Manager reports to the Head of Stadium Operations and is responsible for managing the workforce planning team and a dynamic casual workforce across several disciplines including customer service, ticketing, guest experience and venue set up.

This role requires an experienced manager who operates with a level of calm confidence and maturity as they leverage strong and proven abilities managing customer service and workforce planning teams to success. This is an opportunity to join AFL’s leadership team at Marvel and have a direct impact on delivering exceptional guest experiences to our many visitors, through guiding a high performing, customer-centric permanent and casual workforce.

Your day-to-day includes expertly communicating expectations to the team, stakeholders, casual staff and leadership peers, keeping the wheels turning on major stadium events and activations, while ensuring every shift is set up for success. You’re the go-to – when you look around the stadium at a football game or concert and see hundreds of our staff showing up to do their thing, that’s you and your team who’ve made that happen!

A DAY IN THE LIFE OF

Below is a list of key tasks and responsibility areas taken on day to day and more broadly in this management role. If you find yourself nodding and can tick the box when it comes to experience with the majority of these, we’d love to see your application!

Lead the workforce planning team to schedule resourcing for every stadium event, ensuring the casual workforce is engaged, well-prepared, and delivers outstanding stadium events, programs, and activations.

Engage with our casual workforce, in particularly team leaders, positively and regularly to ensure service excellence is maintained and recognised.

Take a continuous improvement approach through regular review of performance and process and collaboration with team members on changes.

Support and deliver initiatives that recognise and reward workforce contribution, tenure, and performance; celebrate wins and success regularly

Oversee the design and management of efficient rostering solutions, working closely with internal stakeholders to optimise workforce effectiveness, including budgets.

Ensure accurate and timely completion of workforce paperwork to support reporting, weekly payroll processing and HR requirements.

Use data and insights to identify trends, inform training needs, and forecast future workforce requirements.

Be hands-on during most event days, managing staff deployment, performance, and responding to any on-the-day issues.

Coach and develop your team to build capability and drive consistent, high-quality results.

Lead the team to manage recruitment, onboarding, training, and retention strategies to build a strong, engaged casual workforce.

Meet and engage with multiple stakeholders regularly to foster excellent working relationships and ensure goals, expectations and challenges are managed well

OUR IDEAL TEAM MEMBER

You thrive on the adrenaline and energy of live events — and love leading the people who make them happen.

You’ve got 5+ years’ experience in a similar role and are ready to step into something bigger, bolder, and more aligned with your passions.

You’re a trusted and dedicated manager of people and work / projects; your team know they can depend on you for honest and helpful feedback and to act as their north star on decision-making

You enjoy using smart systems (like Deputy or similar) to streamline and support great outcomes.

You’re a natural organiser — juggling multiple services and shifting priorities with calm and confidence.

You understand why documenting what matters is important in this type of role and use data to tell the story and guide decisions.

You’re all about developing others — but also confident in having the tough conversations when needed.

You know your way around EBA environments and collaborate well with unions and HR teams.

You communicate clearly and consistently with all levels — from casuals to execs - written, spoken and in the room.

You take safety seriously and model it every day.

You build great relationships quickly and lead with empathy and clarity.

You have experience in previous roles influencing and negotiating to get mutually agreeable outcomes and can flex this skill as needed; with staff, stakeholders and providers.

You work fast – you can prioritise and shift gears to solve on the fly as well as strategically plan long term goals that align with the team and organisation.

You bring a mindset of service excellence to everything you do.

OUR CULTURE

www.afl.com.au / careers / our-organisation

THE PERKS

We believe in a Healthy Mind, Healthy Body and Healthy Workplace and our staff have access to an extensive Health and Wellbeing program

My Development – all employees have access to the AFL’s My development program which consists of on-the-job training, coaching and mentoring and formal learning.

AFL Staff Footy Memberships – easy access to the game, staff can share these with family and friends

My Benefits – staff have access to over 350 discounts with some of the biggest retailers and the AFL’s Corporate Partners

Play Your Way – A flexible approach to your working life

OUR APPLICATION PROCESS

We review applications as they land and encourage early submissions from candidates who want to be considered. Please where possible include your ‘why’ for applying for this role at this time in your career as well as your salary expectations and years of experience in workforce planning for a large venue or event organisation.

If you require more information, please click APPLY here first then connect with our hiring partner, Taryn Buckley, on LinkedIn to find out more. Thanks for your interest in working with AFL.

Please note that candidates who applied previously for AFL's Workforce Planning Manager role need not apply.

The AFL is committed to promoting and protecting the safety and wellbeing of children and young people in our care. The AFL undertakes several screening processes to ensure the appropriate protection of children in its care.

Please note, employment in this position is subject to the successful candidate holding a Valid Working with Children Check and a satisfactory criminal history record check. This position is only open to permanent residents or citizens of Australia and New Zealand.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions : Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Workforce Manager? What's your expected annual base salary? Do you have a current Police Check (National Police Certificate) for employment? Are you willing to undergo a pre-employment medical check? Do you have experience preparing work rosters? Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays) How many years' experience do you have as a People Leader?

The Australian Football League (AFL) is the highest-level professional competition in the sport of Australian rules football. Through the AFL Commission, the AFL also serves as the sport's governing body, and is responsible for controlling the Laws of the Game.

The league currently consists of 18 teams spread over five of Australia's six states (Tasmania being the exception).

This is an extract from the company's Wikipedia page.

The Australian Football League (AFL) is the highest-level professional competition in the sport of Australian rules football. Through the AFL Commission, the AFL also serves as the sport's governing body, and is responsible for controlling the Laws of the Game.

The league currently consists of 18 teams spread over five of Australia's six states (Tasmania being the exception).

This is an extract from the company's Wikipedia page.

J-18808-Ljbffr