Duty Manager - Monarto Safari Park

Do you thrive in dynamic environments, have a strong sense of responsibility, and want to play a vital role in one of Australia's largest open-range safari parks? Monarto Safari Park is seeking a dedicated Duty Manager in a permanent part-time capacity (0.4FTE) to be the front line of operational excellence and emergency response at our world-class visitor destination.

As Duty Manager, you'll be the go-to leader overseeing day-to-day park operations, based at our bustling Visitor Centre. You'll play a crucial role in ensuring the park runs smoothly, responding to urgent issues, coordinating with emergency services, and supporting staff and guests alike.

• Key Responsibilities
• Ensure all operational aspects of the park are running efficiently and safely.
• Be the first point of contact for emergency response, liaising with SAPOL, CFS, Ambulance, and other services.
• Coordinate and manage any incidents involving staff or visitors.
• Escalate emergency, customer service, or animal-related matters per Monarto's Emergency Fire Safety Control Plans.
• Provide support and guidance to staff, volunteers, and work experience students.
• Oversee the smooth operation of the Visitor Centre and ensure a high level of visitor satisfaction.
• Uphold workplace health and safety procedures and compliance.
• Complete routine administrative duties, including end-of-day Duty Manager reports.
• ABOUT YOU...
• Skills and Experience
• Demonstrated strong leadership and decision-making skills.
• Excellent communication and customer service abilities.
• Ability to remain calm and think clearly in high-pressure situations.
• A proactive, hands-on approach and a collaborative mindset.
• Skilled in building positive client relationships and resolving issues effectively.
• Skilled at maintaining focus and efficiency during periods of intense activity and high demand.
• Experience in emergency response or operational coordination (preferred)
• Small Passenger Vehicle Driver's Accreditation or willingness to obtain (desirable).
• Essential Criteria
• Possess the ability to deal with a wide range of people, visitors, volunteers and staff.
• Excellent customer service skills.
• Strong interpersonal skills and an ability to work under pressure to achieve deadlines.
• Well-developed techniques in conflict resolution.
• Ability to communicate effectively, verbally and in writing with internal and external customers,
• Ability to complete Zoos SA Duty Manager training.
• Senior First Aid qualification or willingness to obtain.
• Working with Children Check.
• HOW TO APPLY...

If you have a strong passion for community engagement in a meaningful role, this is a great opportunity to contribute to our mission of conservation and education while working in a dynamic and innovative environment.

• APPLY NOW!

NO RECRUITMENT AGENCIES PLEASE!