Customer Service Specialist

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Apply Now

Back to search results

Previous job Next job

Job Description

About the Role

As a Customer Service Specialist at Probe CX, you will be a key point of contact for the Australian public, offering guidance and support regarding government services. Based in our Melbourne CBD, Victoria office, you will provide clear and helpful information, ensuring individuals and businesses can easily access the assistance they need.

What You'll Be Doing

Provide empathetic and efficient responses to customer inquiries via phone.Maintain accurate records of interactions using our CRM system.Offer comprehensive information on government programs and procedures.Ensure a positive and professional customer experience at all times.

What We're Looking For

Exceptional communication skills and a genuine desire to help others.A commitment to providing excellent customer service.Adaptability and the ability to thrive in a fast-paced environment.Must be an Australian Citizen with a 5-year Australian residency history.Availability to work rotating shifts between Monday to Friday, 8 : 00 am to 8 : 00 pm.

Why Probe CX?

Supportive Community : Be part of a collaborative team that values your well-being and professional development.Career Progression : Start your journey and unlock opportunities for advancement within a company that invests in your potential. Many of our Team Leaders, Trainers, and Operations Managers began their careers as a Customer Service Specialist , including our CEO.Meaningful Work : Provide essential support to the public, helping them access vital government services.Inclusive Culture : Join a workplace where diversity is celebrated, and every voice is heard.Key Contributor : Play a critical role in ensuring the efficient delivery of government services to the community.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.

At Probe CX equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%!

Close the popup

Apply Now

Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.

Get notified for similar jobs

You'll receive updates once a week

Enter Email address (Required)

Failure!

Get tailored job recommendations based on your interests.

profile icon

Profile recommendations

No recommendations found

Similar Jobs

No recommendations found

Jobseekers Also Viewed

No recommendations found

Life at Probe Group

Culture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.

Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform.

Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive. Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesOutsourcing and Offshoring ConsultingReferrals increase your chances of interviewing at Probe Group by 2x

Melbourne, Victoria, Australia 2 days ago

Customer Call Centre Operator - Work from home after training!Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 2 days ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 1 week ago

Cremorne, Victoria, Australia 2 weeks ago

Heatherton, Victoria, Australia 2 weeks ago

Customer Service Officer - North East SuburbsMelbourne, Victoria, Australia 4 days ago

Port Melbourne, Victoria, Australia 1 month ago

Cremorne, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 1 week ago

Coordinator Customer Support - MelbourneMelbourne, Victoria, Australia 1 month ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr