Executive Assistant To The Head Of Operations

Job Description

This is a remote position.

Job Overview

The Executive Business Partner will play a critical role in enabling the Head of Operations to focus on strategic leadership and business growth. This position is designed to provide high-level administrative, research, and operational support to ensure leadership priorities are executed efficiently and day-to-day operational matters are appropriately delegated to the relevant department managers.

The SUMO Service Operations team values collaboration and transparent communication. To thrive in this environment, the ideal candidate will have a service-oriented mindset and the interpersonal skills to engage confidently and constructively with colleagues across functions.

Success in this role requires strong organisational skills, a sharp eye for detail, high degree of professionalism, discretion, and sound judgment, and an ability to synthesize information into clear, actionable insights, along with excellent communication and presentation skills.

Job Responsibilities

Executive and Administrative Support

Manage and prioritise the Head of Operations' inbox and calendar to optimise time allocation and focus on high-value activities. Coordinate and prepare materials for meetings, ensuring the Head of Operations is fully briefed and informed. Summarise meeting discussions and capture action items with clear next steps for follow-up.

Research and Documentation

Conduct research and analysis to support the development of discussion papers, briefing notes, and strategic reports. Prepare high-quality presentations, reports, and documentation that facilitate data-driven decision-making. Maintain and organise reference materials, data sources, and key documents relevant to leadership priorities.

Operational Coordination

Serve as the first point of contact for operational matters directed to the Head of Operations, with the authority to make decisions in routine and well-defined situations. Monitor progress on strategic initiatives, ensuring timely execution of decisions and deliverables.

General Support

Assist with the documentation and archiving of decisions, processes, and internal guidelines. Provide occasional coordination support for cross-functional projects as required.

Requirements

Bachelor's Degree in Business Administration, Management, Communications, Accounting, Finance, or related field Certified Public Accountant (CPA) licensure is an advantage Minimum of 3 years' experience in a similar role (eg. Executive Assistant, Business Analyst, or Project Coordinator) supporting senior leadership Proficiency in productivity tools, such as Google Workspace, Microsoft Office, and ZOHO Workplace Familiarity with project management tools is an advantage

Whilst the role currently leans more heavily on high-level administrative and operational support, it offers direct exposure to strategic initiatives and cross- functional collaboration. This provides an opportunity to progressively buil strategic skills and establish a strong foundation for future advancement

Benefits

Permanent WFH Arrangement Fixed day-shift Schedule (Australian time) Work equipment provision 'Commensurate with experience' Remuneration Package SUMO In-house & outdoor company events such as Team Building, Christmas Party, Quarterly Meet-Ups, Team Huddle

check(event) ; career-website-detail-template-2 =>

apply(record.id,meta)" mousedown="lyte-button =>

check(event)" final-style="background-color : #FA6400;border-color : #FA6400;color : white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered="">

J-18808-Ljbffr