Talent.com
This job offer is not available in your country.
Customer Consultant

Customer Consultant

RandstadQLD, AU
30+ days ago
Job description

Position Overview :

Randstad is currently recruiting for multiple Customer Consultant positions with one of Australia’s most reputable and trusted homegrown banks. In this role, you will assist customers via over the phone and digital messaging channels, delivering prompt, professional, and empathetic service. You’ll provide exceptional support to both new and existing customers, handling a wide range of enquiries from setting up new accounts to resolving missed payments and assisting with lost or stolen cards. As part of a customer-focused team, you’ll play a key role in creating positive experiences and ensuring every interaction is handled with care and efficiency.

  • Pay rate : $35.86 per hour plus super
  • Located in the Ipswich CBD (Ideal for Public Transport)
  • Full time hours (37.5 hours)
  • Rostering hours can fall between 8am and 9pm
  • Full availability required Monday to Sunday - 7 day roster

Key Responsibilities :

  • Provide a high-quality customer experience by handling every interaction with empathy, patience, and resilience.
  • Approach each customer situation with understanding, ensuring they feel heard, valued, and supported.
  • Build rapport with customers through active listening, clear communication, and genuine engagement.
  • Develop trusted and professional relationships by consistently meeting or exceeding customer expectations.
  • Demonstrate strong interpersonal skills to foster customer loyalty and long-term satisfaction.
  • Work within a team-focused environment that values collaboration, shared success, and mutual support.
  • Contribute to a positive team culture by supporting colleagues and promoting open communication.
  • Skills / experience required :

  • Prior experience in Customer Service Experience. Prior Call Centre experience is desirable but not essential.
  • Exceptional communication and an eagerness to learn.
  • Ability to collaborate with a team.
  • Ability to build relationships and effectively engage with a diverse range of customers.
  • A highly motivated individual, focused on achieving personal goals and actively supporting team success.
  • Must be able to pass a criminal history check and anti Money Laundering Check to be successful for the role.
  • Full Australian Working rights
  • What’s in it for you?

  • Be part of a supportive team that values your well-being and professional growth.
  • An exciting opportunity to work within one of Australia's largest banks.
  • Competitive hourly rate.
  • Comprehensive training programs to build your skills and advance your career.
  • Enjoy employee benefits that support your work-life balance.
  • All shortlisted candidates will need to be available to attend a virtual Assessment Centre for these positions.

    At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

    Create a job alert for this search

    Customer Consultant • QLD, AU

    Related jobs
    Sales Consultant - Customer Service

    Sales Consultant - Customer Service

    Found PeopleQLD, AU
    An Australian based and family owned supplier of decorative lighting systems.They install and supply decorative lighting nationally. They have a reputation within the lighting industry for assisting...Show moreLast updated: 30+ days ago
    Nephrology Consultant

    Nephrology Consultant

    JPS Medical RecruitmentRegional QLD, Australia
    Our client has a great opportunity for a General Physician / Nephrologist to join the unit on a Full Time basis.Renowned as the northern capital of QLD, this city boasts a population exceeding ...Show moreLast updated: 30+ days ago
    • Promoted
    Resales Consultant

    Resales Consultant

    GemLifeQLD, Australia
    GemLife Moreton Bay, Queensland, Australia.Join or sign in to find your next job.GemLife Moreton Bay, Queensland, Australia. Be among the first 25 applicants.Get AI-powered advice on this job and mo...Show moreLast updated: 8 days ago
    Building Consultant

    Building Consultant

    Crawford & CompanyQueensland, Australia
    If you have prior experience as a Builder, Building Estimator or Building Supervisor and have worked at an Insurance Panel Builder / Repairer, then please reach out. Competitive remuneration package w...Show moreLast updated: 30+ days ago
    Anaesthetics Consultant

    Anaesthetics Consultant

    Omega Medical Pty LtdQLD, AU
    Contact Email : nimshi@omegamedical.Grade : Staff Specialist (FANZCA).Major Public Hospital in Central Queensland and the main referral hub for the region, that offers a wide range of medical servic...Show moreLast updated: 30+ days ago
    Customer Service Consultant (Banking)

    Customer Service Consultant (Banking)

    TR3 RecruitmentQLD, AU
    Are you a customer service superstar looking for a flexible opportunity with one of Australia’s largest banks?.We are currently taking expressions of interest for experienced admin, hospitality or ...Show moreLast updated: 30+ days ago
    • Promoted
    Rehabilitation Consultant

    Rehabilitation Consultant

    Arriba GroupQueensland, Australia
    Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Tertiary qualification in Rehabilitation Counselling, Social Work or Psychology (Masters Degree - comp...Show moreLast updated: 19 days ago
    Consultant Paediatrician

    Consultant Paediatrician

    Skilled MedicalCoastal QLD
    Ref : 190698 Consultant Paediatrician Coastal QLD.Required to participate in on call roster.Accommodation and travel provided. Other similar jobs available - please feel free to call us on 1300 900 1...Show moreLast updated: 18 days ago
    Recruitment Consultant

    Recruitment Consultant

    QubeQueensland, Australia
    At Qube, we recognise that our people are our most important asset and are the engine that drives our organisation, playing a vital role in ensuring our business achieves our objectives and deliver...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Consultant

    Retail Consultant

    Early SettlerQLD, Australia
    Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Here at Early Settler, we are looking for people who share our innate passion for providing an excepti...Show moreLast updated: 8 days ago
    • Promoted
    Customer Care Consultant - Mackay Qld

    Customer Care Consultant - Mackay Qld

    BuscojobsQLD, Australia
    Australia’s mining industry with exceptional customer care.Locations : Open to any location – including Canning Vale, Regency Park, Mackay, Carole Park, Toowoomba, and Malaga.Blackwoods’ largest and ...Show moreLast updated: 2 days ago
    Rehab Consultant

    Rehab Consultant

    Henderson HealthcareQLD, AU
    Full Time or Part Time | Flexible hours.NEW GRADS WELCOME | Psych, Social Worker or Counsellor.We are seeking individuals with a professional background in . Psychology, Rehabilitation Counselling, ...Show moreLast updated: 30+ days ago
    Consultant - Randstad

    Consultant - Randstad

    RandstadQLD, AU
    IT Support Consultant (Desktop).Are you a skilled IT professional with a passion for desktop support and modern workplace technologies? Join a high-performing team providing Microsoft Windows endpo...Show moreLast updated: 12 days ago
    Sales Consultant

    Sales Consultant

    Simonds HomesQLD, AU
    The Simonds story all started in 1949 with a passionate family man, Gary Simonds.He envisioned a builder that Australians could rely on to guide them through the process of crafting their perfect h...Show moreLast updated: 30+ days ago
    • Promoted
    Sales Consultant

    Sales Consultant

    FreedomcommsQLD, Australia
    Be among the first 25 applicants.Come take a seat as a Sales Consultant at Freedom & enjoy uncapped earning potential!.Why You'll Be Excited About This Role. At Freedom our mission is to make beauti...Show moreLast updated: 8 days ago
    Warfarin Customer Consultant

    Warfarin Customer Consultant

    Healius., Queensland, AU, .
    Riverview Place, Murarrie QLD 4172 (QML Pathology).Full Time (Permanent) hours per week.Positions cover shifts 24 hours a day, seven days per week as required. QML Pathology is a Healius business.He...Show moreLast updated: 2 days ago
    • Promoted
    Customer Care Consultant - Carole Park, QLD

    Customer Care Consultant - Carole Park, QLD

    Blackwood & Son PtyQLD, Australia
    Customer Care Consultant - Carole Park, QLD.Blackwoods Springfield Lakes, Queensland, Australia.Customer Care Consultant - Carole Park, QLD. Blackwoods Springfield Lakes, Queensland, Australia.Be am...Show moreLast updated: 8 days ago
    • Promoted
    Customer Care Consultant

    Customer Care Consultant

    Randstad AustraliaQLD, Australia
    Be among the first 25 applicants.We are partnering with our esteemed client in Geebung needing exceptional Customer Care Consultants to join their dynamic team. This role offers a fantastic opportun...Show moreLast updated: 8 days ago
    • Promoted
    Retail Consultant, Rockhampton

    Retail Consultant, Rockhampton

    OptusQueensland, Australia
    Job Title : Retail Sales Consultant - Rockhampton.Optus is more than just a telco.We are a community of over 6,000 passionate people committed to innovation, collaboration, and customer service exce...Show moreLast updated: 30+ days ago
    CyberArk Consultant

    CyberArk Consultant

    Green LightQLD, AU
    PIM Deployment / Integration project.Initial six (6) month contract engagement.Green Light is one of Australia's most successful and fastest-growing IT services businesses.We offer a wide range of ...Show moreLast updated: 30+ days ago