Customer Support Specialist (Remote)

Qualio is on a mission to empower life science teams to launch and scale life-saving products. We're doing that by building a connected and integrated quality management platform for the entire life science ecosystem. Qualio is trusted by 100s of highly regulated international customers, ranging from the bleeding edge of computational biology and machine learning to household names in mRNA vaccine development.

The Qualio team is an all-remote, globally distributed workforce with teammates in over ten countries.

• What's the opportunity?
• What will I be doing?
• Research, reproduce and lead complex support cases to resolution with a high sense of urgency and professionalism.
• Maintain excellent relationships with CSM Team, Product Management and Development, ensuring all work is customer focused.
• Identify opportunities to improve customer outcomes and experiences through access to training resources, process improvements and / or product enhancements
• Identify risks and opportunities resulting from customer interactions and communicate to other team members as appropriate
• What skills do I need?
• 3 years experience in a customer facing support role
• Quality or Regulatory industry knowledge a plus
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Possess a strong people orientation with the ability to listen, work and resolve issues to achieve customer satisfaction
• Willingness to pick up new knowledge and general concepts of the technology used in and associated within a regulated environment
• Work independently and also in a team, with strong troubleshooting and diagnostic skills to find a resolution.
• Benefits

In addition to playing an important role in building Qualio, you'll receive :

• Competitive salary
• Flexible holidays
• Unlimited Time Off
• Professional development stipend
• Working space allowance / home office budget
• Opportunity to make a difference through helping life-saving products to get to market

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