Customer Success Manager

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About the Role

We're on the hunt for a commercially-minded Customer Success Manager to join our fast-paced, rapidly scaling team. You'll be responsible for managing a portfolio of restaurant partners on the EatClub platform - helping them succeed through data-driven support, performance optimisation, and smart growth strategies.

This role is all about retention and scalable impact, with most of your work done over phone, email, and video. While occasional face-to-face meetings may be required, the core of the role is about using insights and relationships to drive outcomes at scale.

You'll work closely with our Sales, Marketing, and Operations teams to ensure our partners get maximum value from EatClub - and stay with us for the long haul.

About EatClub

EatClub is a fast-growing Australian tech company helping restaurants unlock untapped revenue through dynamic pricing and AI-driven promotional tools. Co-founded by chef Marco Pierre White and backed by global VC firms, we're bringing hotel-style yield management to the restaurant world - empowering venues to fill empty seats during off-peak times.

With operations across Australia (Sydney, Melbourne, Brisbane, Adelaide, Perth, Gold Coast and more), we're helping thousands of restaurants increase profitability while giving diners better access to great food at great prices.

We've just completed a major funding round, launched a new product suite, and are building out our team to meet rising demand and expansion into new markets.

What You'll Be Doing

Manage a large portfolio of restaurant partners, focused on long-term retention and growth

Onboard new venues and ensure a smooth, high-impact start on the platform

Use platform data and insights to guide partners on performance improvement and ROI

Lead structured check-ins, QBRs, and campaigns to support partner success

Identify upsell and cross-sell opportunities including feature adoption and marketing support

Flag and resolve performance or satisfaction issues early

Build trust-based relationships and become a strategic advisor for your venues

Share partner feedback and trends with the broader team to improve our product and service

Who You Are

A strong communicator with a customer-first mindset

Commercially aware and comfortable using data to make decisions

Organised, proactive, and able to manage a high-volume portfolio

Motivated by impact and excited by tech that solves real-world problems

Adaptable in a fast-moving environment where priorities shift quickly

What You'll Need

1–3 years in customer success, account management, or B2B sales

Experience working to retention or growth targets

Strong communication skills - verbal, written, and over video

Self-starter mindset with great time management

Bonus : Experience in hospitality, tech, or marketplace platforms

We're looking forward to meeting you! Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at EatClub by 2x

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