Senior Implementation Consultant

About The Role

As a Senior Implementation Consultant for monday.com, you will play a crucial role in delivering and optimising monday.com implementations across the globe but focussing on the ANZ / APAC region. You will lead project planning, manage end-to-end execution, and provide expert technical guidance to ensure our clients achieve the maximum value from their monday.com platform. The ideal candidate will have a strong technical background, exceptional project management skills, and a passion for driving customer success.

Key Responsibilities

Project Management

Lead the development and management of detailed project plans, including milestones, timelines, and resource allocation for monday.com implementations across the region. Assign tasks and allocate resources to meet project goals efficiently while ensuring a seamless project delivery. Identify and mitigate project risks, ensuring proactive communication with clients regarding status, blockers, and decisions. Ensure that all project timelines and deliverables align with client expectations and business objectives.

Client Relationship Management

Conduct in-depth discovery sessions to understand client requirements, workflows, and business goals. Establish strong relationships with stakeholders at all levels, ensuring effective change management and successful platform adoption. Drive customer satisfaction through exceptional delivery, issue resolution, and strategic consulting.

Technical Expertise

Serve as a subject matter expert in monday.com, with comprehensive knowledge of platform configuration, automation, integrations, and advanced use cases. Provide technical troubleshooting and collaborate with internal teams to solve complex implementation challenges. Stay up-to-date with the latest monday.com features, partner applications, and best practices, ensuring clients benefit from cutting-edge solutions.

Financial Management

Contribute to the development of scoped work estimates, timelines, and cost structures to support project profitability. Monitor project hours, scope, and budgets, identifying scope creep early and addressing potential risks to profitability.

Process Improvement

Continuously recommend improvements to internal delivery methods, tools, and documentation to enhance efficiency. Champion best practices to ensure scalable and repeatable implementations across clients.

Documentation

Maintain comprehensive and clear documentation, including process maps, configuration guides, and training materials. Support internal knowledge sharing through reusable assets such as playbooks and case studies.

Quality Assurance

Apply quality control processes at key milestones to ensure high-quality delivery. Ensure all solutions align with best practices, platform guidelines, and compliance standards.

Training and Development

Deliver training to clients to ensure successful platform adoption and long-term success. Mentor junior consultants and provide ongoing support to internal skill development initiatives.

Qualifications And Experience

Minimum of 3 years of experience in client-facing consulting, project delivery, or implementation roles. Proven expertise in monday.com, including building automations, dashboards, and custom workflows. Strong understanding of project management methodologies (Agile, Waterfall, or hybrid). Excellent communication and presentation skills, with the ability to manage multiple projects and adapt to client needs. Prior experience in SaaS implementation within a professional services environment is preferred. monday.com certifications are desirable but not essential.

We Offer

The opportunity to work with leading brands and exciting, complex implementations within the monday.com platform. A collaborative team culture that values curiosity, continuous learning, and high performance. Flexible work arrangements, with a strong focus on professional development and career growth opportunities within the region. #J-18808-Ljbffr