Talent.com
This job offer is not available in your country.
Guest Service Agent

Guest Service Agent

Accor Apartments & RealtyHobart, Australia
12 days ago
Job description

A single block from Hobart's CBD and a mere 300 metres from the waterfront, you will find Mantra Collins Hotel. This historic building offers contemporary accommodation including hotel rooms, one and two bedroom apartments some boasting views of Mount Wellington. On-site Café Collins serves breakfast daily and draws in the locals with its great coffee! In your leisure time, immerse yourself in the urban wineries or vibrant Salamanca Market, indulge in the iconic culinary scene, or delve into the historic landmarks that grace Australia's second-oldest city.

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

  • Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
  • Confidant in communicating with guests and colleagues to ensure cohesive collaboration
  • Conquer challenges alongside guests, transforming dilemmas into success stories
  • Promote hotel amenities and services by having a deep understanding of products and offerings
  • Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
  • Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

  • Innovative approach to exceeding customer service expectations
  • Skilled at collaborating within teams, as well as working independently
  • Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
  • Proficiency in both written and verbal communication
  • Previous experience in hotel front desk operations is a valuable asset
  • Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays
  • Accor Benefits

  • ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
  • Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
  • Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
  • Learn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
  • Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
  • Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
  • At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

    Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

    Create a job alert for this search

    Guest Service Agent • Hobart, Australia

    Related jobs
    Passenger Service Agent

    Passenger Service Agent

    SwissportHobart, Australia
    OverviewAre you ready to take flight in a dynamic and fast-paced aviation industry?.As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Servic...Show moreLast updated: 4 days ago
    • New!
    Guest Experience Expert

    Guest Experience Expert

    Marriott InternationalHobart, TAS, Australia
    Recently named one of The World’s 50 Best Hotels,.The Tasman, a Luxury Collection Hotel, Hobart .You will be collaborating with the Front Office team to create outstanding and unique guest experien...Show moreLast updated: less than 1 hour ago
    En - Reservation Agent

    En - Reservation Agent

    MovenpickHobart, Australia
    We are far more than a worldwide leader.We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work br...Show moreLast updated: 7 days ago
    Guest Service Agent - Full Time

    Guest Service Agent - Full Time

    Mövenpick Hotels & ResortsHobart, Australia
    Company Description"Hospitality is a work of Heart" - At Mövenpick Hotel Hobart we do ordinary things in an extraordinary way. We believe true hospitality is about turning small gestures into heartw...Show moreLast updated: 4 days ago
    • New!
    Guest Service Agent (Part-Time)

    Guest Service Agent (Part-Time)

    The Luxury CollectionHobart, Australia
    Job Category • • Rooms & Guest Services Operations.Location • • The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAP. Position Type • • Non-Management.Gue...Show moreLast updated: 10 hours ago
    • New!
    Guest Experience Host

    Guest Experience Host

    EurWay ToursHobart, Australia
    Join to apply for the Guest Experience Host role at Travel + Leisure Co.Be among the first 25 applicants.Join to apply for the Guest Experience Host role at Travel + Leisure Co.Get AI-powered advic...Show moreLast updated: 10 hours ago
    Guest Service Agent - Full Time

    Guest Service Agent - Full Time

    Accor HotelsHobart, Australia
    Company Description"Hospitality is a work of Heart"- At Mövenpick Hotel Hobart we do ordinary things in an extraordinary way. We believe true hospitality is about turning small gestures into heartwa...Show moreLast updated: 24 days ago
    Passenger Service Agent

    Passenger Service Agent

    Swissport International AgHobart, Australia
    Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to ov...Show moreLast updated: 4 days ago
    • New!
    Reservations Agent

    Reservations Agent

    HiltonHobart, Australia
    DoubleTree by Hilton Hobart - Reservations Agent • •.We are looking for passionate hospitality stars to join our pre-opening team. Australian Working Rights Required • •.With thousands of hotels in over...Show moreLast updated: 10 hours ago
    • New!
    Night Auditor (Part-Time)

    Night Auditor (Part-Time)

    The Ritz-CarltonHobart, Australia
    Job Category • • Rooms & Guest Services Operations.Location • • The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia. Position Type • • Non-Management.The Tasman, a L...Show moreLast updated: 10 hours ago
    Guest Service Agent (Full-Time)

    Guest Service Agent (Full-Time)

    Marriott International, IncHobart, Australia
    Job Category • • Rooms & Guest Services Operations.Location • • The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia. Position Type • • Non-Management.The Tasman, a L...Show moreLast updated: 6 days ago
    Guest Experience Manager

    Guest Experience Manager

    Marriott Hotels ResortsHobart, Australia
    Immerse Yourself in Extraordinary Experiences.The Tasman a Luxury Collection Hotel Hobart is located just steps from Hobarts waterfront and the citys attractions. The Tasman is a unique combination ...Show moreLast updated: 30+ days ago
    • Promoted
    Passenger Service Agent

    Passenger Service Agent

    Swissport International AGHobart, Tasmania, Australia
    Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to ov...Show moreLast updated: 4 days ago
    Multi-Hotel Reservations Executive - Hobart-Based

    Multi-Hotel Reservations Executive - Hobart-Based

    AccorhotelHobart, Australia
    Company Description • • "Hospitality is a work of Heart" • •at Accor, The Fragrance Group has a perfect opportunity for a • •Multi-Hotel Reservation Agent • •to join our amazing team.The Portfolio consist...Show moreLast updated: 9 days ago
    Guest Service Agent - Front Office

    Guest Service Agent - Front Office

    Adagio Prado PlageHobart, Australia
    Centrally located just 300 metres from Hobart's historic waterfront prescient, 800 metres from the famous Salamanca Markets and one block from Hobart's CBD. Mantra Collins attracts a mix of business...Show moreLast updated: 1 day ago
    Guest Service Agent - Full Time

    Guest Service Agent - Full Time

    AccorHotelHobart, Australia
    Be the first point of contact and greet guests with a warm welcome every time.Provide efficient friendly and professional service to all guests. Show efficiency in constantly striving to provide tot...Show moreLast updated: 25 days ago
    Customer Service Agent (Driver)

    Customer Service Agent (Driver)

    Woolworths GroupHobart, Australia
    Join to apply for the Customer Service Agent (Driver) role at Woolworths Group Continue with Google Continue with Google. Be among the first 25 applicants.Join to apply for the Customer Service Agen...Show moreLast updated: 1 day ago
    Guest Experience Attendant

    Guest Experience Attendant

    Village Roadshow LimitedHobart, Australia
    Since 1954 Village Cinemas have grown to become a recognisable and prominent entertainment provider & part of one of the world's leading entertainment brands. Village is looking forward to several m...Show moreLast updated: 9 days ago