Advisor, Organisational Management

Advisor, Organisation Management

Shared Services and Customer Experience

Employment type : Ongoing, full-time position (1 vacancy)

Salary : $106,025 to $117,363 plus employers’ contribution to superannuation and annual leave loading

Your role

Shared Services and Customer Experience is focused on enhancing our customer experience by partnering in the delivery of value-added shared services and performance solutions.

As an Advisor within the Organisation Management (OM) unit of the Shared Services and Customer Experience branch, you will provide advice to Senior Managers and Strategic HR Business Partners, to ensure compliance with processes, opportunities for continuous improvement and the integrity, administration, and dissemination of data as it pertains to organisational management.

What you’ll do

Your day to day will include working as part of a team of dedicated professionals providing services within a large enterprise resource planning (ERP) environment, working flexibly from home and our state-of-the-art agile workspace at Parramatta Square.

This is not a client advisor role; you’ll be focused on transactional processing and support.

You will work in a team and support colleagues with work allocation and to identify and resolve issues and implement new ways of working. You will provide support and guidance to team members including on the job training, quality control and feedback when appropriate.

You’ll perform analysis and provide high-level support and advice on a range of OM transactional matters, monitoring and verifying position and structure administration services within an ERP environment.

You will manage the more complex OM matters and monitor and verify position and structure administration services within an ERP environment ensuring data accuracy, compliance and availability for management, audit and reporting purposes.

What we’re looking for

• Previous experience working as a senior team member in a Shared Services or Corporate Services environment, in the field of Organisational Management.
• Previous experience completing SAP Organisational Management transactional activities.
• Resolving complex problems relating to organisational management and gaining acceptance from management and staff on the outcomes and recommendations proposed within the confines of system limitations.
• An effective communicator, able to tailor your communication to diverse audiences, and clearly explain complex concepts to individuals or groups.

What We Offer

We offer a variety of benefits, including :

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Are you ready to join us?

Applications close Sunday 18 February 2024, 11 : 59PM AEDT

Got a question?

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.