Customer Relations Officer - Metropolitan

Skylight is keen to recruit a Customer Relations Officer as part of the Skylight Customer Relations Team (CRT) to support Skylight service delivery. This role is classified as SACS Level 2.4 on a Maximum Term Contract, 0.6FTE, based at Skylight Metropolitan sites.

• Role Overview
• Requirements for Success
• Resilience
• allowing you to move from one call to the next remaining calm under pressure.
• Exceptional communication skills, including verbal, written and interpersonal.
• Contact centre experience, handling high volumes of phone calls.
• Exceptional Customer Service skills with a proven customer centric attitude
• Strong time management and organisational skills with the ability to juggle multiple tasks.
• Demonstrated ability to embrace change and strive for continuous improvement.
• Knowledge of Customer Relationship Management databases would be advantageous
• Experience working with or in Mental Health environment or community services will be highly regarded.
• DHS Working With Children Check and NDIS Worker Check
• Must have full schedule of COVID vaccinations, as mandated by the South Australian Government.
• What can we offer you?
• An attractive remuneration package, including Salary Packaging - up to $15,900 per year tax free!
• In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc.)
• An Employee Assistance Program - a free and confidential phone-based counselling service available to all staff and immediate family members
• Applications

To be considered, please address the following questions in a maximum of one page, together with your cover letter and your resume :