Customer Experience Technician - Perth

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Join to apply for the Customer Experience Technician - Perth role at Fisher & Paykel Appliances The Role

Fisher & Paykel is an iconic Australasian brand, a global company with a strong design heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

The Role

Fisher & Paykel is an iconic Australasian brand, a global company with a strong design heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most human-centred appliance brand.

Our Opportunity

We recognise the unique skills of specialistAppliance Service Technicians, and we are now looking for a high calibre technician to join our Perth team, ideally located in the Northern Suburbs . If you are sustainably minded, we want you to use your knowledge to repair appliances and cooking products to work closely with our long-standing customers.

Would You Like

Enjoy a balanced work week : Monday to Friday role with flexible start and finish times to suit your lifestyle. Overtime available. A competitive salary plus incentives depending on licencing and experience Continuous Training, Development and Support Career Progression

You will carry out professional quality service repairs directly to our customers at their residence or in the workshop. A major benefit within this role is flexibility as it supports a "work out of home" model which means you do not have to travel each morning or night to the workshop.

Your Key Responsibilities

Repair and fully test the operation of the product ensuring full customer satisfaction Develop and maintain superior product knowledge through all training media, service manuals and training sessions Complete all paperwork and documents related to service work and cash collection Maintaining and managing van stock of spare parts inventory

Experience Required

Electrical License or Restricted Electrical Workers License (Disconnect & Reconnect Appliances) preferred, industry experience as a minimum Strong communication skills and strong PC skills Provide premium customer service Be self-motivated with a positive, friendly approachable nature

If you would like to help deliver us a premium customer experience and join a continuous growing and developing global company, please apply now and let's get you an interview!

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at Fisher & Paykel Appliances by 2x

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