Porter | The Star Brisbane in Brisbane

Are you our next rising star?

Join our team as a Porter at The Star Brisbane.

The Star Brisbane is Australia’s newest entertainment hub at the heart of the new Queen’s Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique entertainment options. It also includes a five-star luxury hotel, The Star Grand, and a state-of-the-art Event Centre. This transformational project has brought even more excitement and anticipation to burgeoning Brisbane. It will redefine how people play, shop, and socialise in the river city.

The Porter, reporting to the Concierge is the primary point of contact for our valued guests and visitors. Your role will be diverse, from delivering luggage to guest rooms and parking or retrieving vehicles, to offering insights on local attractions and events to our guests.

A few of your responsibilities

• Transport and store luggage as required by guests
• Ensure efficient and courteous handling of all guest arrivals and departures
• Ensure all guest enquiries and requests are handled professionally
• Ensure current familiarity with the hotel, including guest rooms, restaurants, bars, convention, and Casino
• Park and collect guest / patrons’ vehicles promptly and without damage

What we will be looking for

About You

We are seeking dedicated individuals who have a sincere appreciation to deliver exceptional customer service. As a Porter with The Star Brisbane, you will have prior experience in a similar role and hold a valid driver’s license.

The ideal candidate will have exceptional presentation and communications skills, while possessing a vast knowledge of the Brisbane area.

What can we offer you

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

About us

The $ billion Queen’s Wharf Brisbane development is being delivered by Destination Brisbane Consortium – a joint venture led by The Star Entertainment Group alongside its partners.

When complete, Queen’s Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care .

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.