Ombudsman - Superannuation

A rare and much sought-after opportunity to contribute in the financial services sector by determining superannuation complaints to achieve fair complaint outcomes.

As a financial ombudsman service, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with customers and their financial firms to find solutions to complaints which have gone unheard or unresolved.

• This is your opportunity to make a difference.

Led by Lead Ombudsman Heather Gray, the

• Superannuation
• decision-making team at AFCA is focused on complaint resolution and on engaging with regulatory, industry and consumer group stakeholders in tackling important issues affecting superannuation funds and their members.

We are looking for an

• Ombudsman
• full time or part time)
• to join our busy and collegiate decision-making team to help resolve superannuation disputes. The role will suit senior legally qualified professionals with a strong track record of significant achievement and a background in the superannuation sector. You are likely to be at a stage of your career where you have an interest in using your well-developed skills and experience in a role that contributes to good outcomes and helps drive improvements in the sector.

Your role will be to make decisions about complaints, individually or as part of a panel, in accordance with the law, relevant trust deeds and insurance policy terms and the AFCA rules..

This is initially a Board appointed, fixed-term role for a period of 3 years.

• Qualifications
• Legal qualifications and a significant track record of achievement at senior executive level within the superannuation industry or a tribunal, EDR scheme, regulatory agency or related business entity or in private legal practice
• Sound knowledge of superannuation law, regulatory guidance and industry practice
• Strong analytical skills, the ability to quickly get to the heart of complex issues and to efficiently and independently handle a busy caseload, with a clear focus on outcomes
• A demonstrated high level of written and verbal communication and interpersonal skills in dealing with a wide cross-section of the superannuation sector and the broader community
• Resilience, focus, determination and excellent engagement skills and the ability to effectively manage challenges, external criticism and public scrutiny.
• Additional Information
• What's on offer
• BOSS Best Places to Work 2024
• credited for its culture, engagement and flexible working arrangements.
• Employer of Choice Public Sector and NFP
• Australian HR Awards 2024
• Accredited as a Family Friendly Workplace
• Hybrid working
• from home and our state-of-the-art office and facilities designed for collaboration, and wellbeing. We work flexibly at AFCA and encourage you to talk to us about how this role can be flexible for you.
• Progressive and inclusive leave entitlements
• including flexible public holiday leave, women's health leave, 18 weeks paid parental leave, sorry business leave, early and advanced pregnancy loss leave, paid gender affirmation leave, extra personal leave and paid time off over Christmas. Plus, study leave to support your professional development.
• Not For Profit
• salary packaging benefits.
• Life at AFCA

Our people are at the centre of everything we do. We live and breathe our cultural qualities, which shape how we behave and how we engage with our customers. At AFCA, you will truly feel the difference of working at an organisation which supports people of all backgrounds, experiences, and identities to thrive. Our consistently high employee engagement results reflect that AFCA is a truly great place to work and a place where people can contribute, belong and flourish!

• To apply

AFCA is a 2024 Circle Back Initiative Employer - we are committed to responding to every applicant.