Duty Manager / Assistant Manager - 2Ic

The Alzburg Resort is a 4.5-star rating resort located in the heart of Mansfield, with access to the North East High Country and only a short drive to Mt Buller. The Resort has 44 rooms with a mix of Studio Apt, Hotel Spa rooms, and Apartments. The Resort also has an onsite

• Tour Company and Onsite Ski Hire
• outlet which operates throughout the winter season, The Alzburg Resort is currently seeking a motivated individual with strong Operations and Administration skills to assist within all departments and the General Manager.

We are seeking an experienced

• Front Office or Resort Duty Manager / 2IC - with free onsite accommodation provided
• to oversee the day-to-day operation while anticipating and exceeding our guest's desires at all times.
• Job tasks and responsibilities
• About the role : Duty Manager

As for this role, you will be a critical part of the venue operations teams and be responsible for the following

• You will be responsible for effectively overseeing the performance of the hotel, in the absence of an executive team
• Shared After Hours phone assistance
• Manage and Lead shift crew's, resort operations from the setup, running, and pack down of the venue
• Processing guest checking in and out, financial transactions, and handling customer queries
• Front office experience using the front office operating system
• Aptitude for Hotel management software and adoption of technology
• Able to work on a rotating roster shift including night / weekends / public holidays
• Leading by example with customer service excellence.
• To predict, plan and resolve any mishaps in preventing our guests from having anything less than an exceptional stay.
• To monitor security, optimize the profitability of operations, and ensure your team's health & safety
• Responsible for handling, quoting, and planning any Group / Function booking.
• Skills and experience
• About you : Assistant Manager / Duty Manager
• Minimum 2+ years of Front Office Management experience using reservation operation systems
• You will have excellent time-management and organizational skills with the ability to multi-task under pressure
• Excellent communication skills
• Proven ability in managing and leading teams
• Ability to manage a fast-paced venue that has multiple departments
• Enjoy being hands-on as well as efficient when it comes to reporting and paperwork
• We need somebody who thrives on responsibility but at the same time brings their ideas to the table.
• Must have current RSA certificate
• Job benefits and perks
• Benefits
• Free basic onsite accommodation provided
• Full-time position
• Great remuneration package
• Great opportunity to be part of Alzburg Snow Sports Centre & Ski Hire during winter
• Ski Hire, Transport & Staff discounts
• Online Operating System Training provided
• Career progression
• Great team environment
• Please note : Only shortlisted applicants will be contacted for the interview

If you have specific questions about the role please contact

General Manager / 03 5775 7400

Pay : From $65,000.00 per year

• Benefits
• Salary packaging

Schedule :

• Rotating roster
• Shift work

Work Authorisation :

• Australia (required)

Work Location : In person