Team Lead - Operations

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About the Role

We are looking for an innovative Operations Manager to join Canon Business Services’ Technology Centre (CTC) located in Canberra. This mail, digitisation, data capture and print hub has a great culture in a high paced and rewarding environment. Reporting to the State Service Delivery Manager, you will be responsible for the day-to-day operations of the Technology Centre and associated business within Canon Business Services. This role will require a strong process improvement eye and well-versed people leadership skills.

Main Duties

• Strategically manage all aspects of the operational centre service to the client / s, ensuring contractual and service level agreements are achieved
• Provide management and direction to the team and promote reward, recognition, and feedback throughout the Technology Centre
• Recruit and retain a strong team, ensuring direct reports understand the expectations of their role
• Manage daily productivity across site through real time, daily and monthly reporting tools.
• Ensure client revenue and other financial budgets are met and monitored on a monthly basis.
• Identify trends and develop and implement opportunities for process improvement and cost reduction within the Technology Centre.
• Develop an understanding of the client’s business and form relationships in order to generate additional revenue.
• Assist Sales and Marketing to identify, investigate and scope service extension opportunities and additional work requests to achieve growth objectives.
• Ensure that Canon Business Services’ Workplace Health & Safety policies and procedures are followed throughout the Technology Centre

Key Requirements

We are looking for someone who possesses strong people management skills including building & leading teams. Someone who has the ability to work autonomously & is a natural at problem-solving. We are open to candidates with a background in diverse industries.

In return we offer the stability of a highly regarded global brand committed to investing in its people and platforms.

Benefits

If this sounds like you, we’d love you to apply!

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities. Benefits / perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.

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