Contact Centre Consultant

We have an opportunity for an experienced and friendly Customer Service professional to join our Melbourne based Contact Centre team supporting our Stockland Halcyon Communities sales teams, located not only in Victoria but NSW, QLD and WA. Delivering exceptional customer support and service, you’ll contribute to sales activities including pre-qualification, nurture, and conversion of online enquiries.

About the role

Collaborating with stakeholders in the over 50s living lifestyle community, you will use your effective communication skills, high empathy, and emotional intelligence to build solid relationships and trust with potential buyers and play a key role in our Customer Journey. You’ll focus on phone and digital communication channels to support and engage with customers, converting initial conversations to leads, building relationships and gently encouraging prospective buyers to visit our communities before handing onto the sales consultants.

This is a full-time permanent role, 9am – 5pm, Monday – Friday or Tuesday – Saturday, with a combination of working from our Melbourne CBD based Head Office and one of our Stockland Halcyon project offices, and some flexibility to work from home.

About you

• Experience in a customer centric role (contact centre based would be preferable but not essential)
• Strong communication skills, both written and verbal
• High empathy and emotional intelligence
• Ability to quickly engage and build rapport with a diverse range of stakeholders
• Excellent data entry and database management skills, with high attention to detail
• CRM experience, Salesforce would be an advantage but experience with another CRM would be beneficial

The Stockland Proposition

Stockland Halcyon is Australia’s most awarded creator of lifestyle living communities across Southeast Queensland, Victoria, NSW and Western Australia. Integrating with Stockland, together we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.

We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements. Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds and we want our teams to reflect this.

We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being and financial services products.

Due to the permanent nature of this role, we can only accept applications from Australian Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date.